Switchboard Supervisor, GMS Band B1
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £25,343.00 to £28,396.00 per year |
| Additional salary information: | £25343.00 - £28396.00 a year |
| Hours: | Full time |
| Closing date: | 03 March 2026 |
| Location: | Gloucester, GL1 3NN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M9318-26-0003 |
Summary
- Team Leadership: Lead, motivate and develop a team of switchboard operators to achieve high performance and customer satisfaction. - Operational Management: Oversee switchboard operations, ensuring all calls are answered promptly and routed correctly - Quality Assurance: Monitor call quality and provide feedback and coaching to staff to enhance service delivery - Training & Development: Identify training needs and organize regular training sessions to keep the team updated on procedures and technology - Problem Solving: Act as the first point of contact for resolving complex or sensitive issues that arise on the switchboard - System Maintenance: Collaborate with IT and technical teams to maintain and upgrade switchboard systems - Reporting: Generate and analyse reports on call volumes, response times and other key performance indicators to inform management decisions - Compliance: Ensure all activities comply with relevant regulations, including confidentiality and data protection standards. Contact Details Gayan Perera (Switchboard Manager) gayan.perera3@nhs.net 0300 422 6362/6369