Quality and Continuous Improvement Lead
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 02 March 2026 |
| Location: | Morley, Leeds, LS27 0JG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0399-26-0000 |
Summary
Stakeholder Engagement: Assess and make professional judgements on the appropriateness of client and tenant care, ensuring quality care is delivered and promoted. Participate in key working groups and contribute to organisational strategy implementation. Work collaboratively with internal colleagues to deliver on departmental and organisational aims, including St Annes strategic priorities. Engage with clients, relatives, local authorities, and external partners, ensuring their voice informs quality improvements. Support, coach and mentor service managers in understanding systems, processes, and quality expectations, including delivering training where required. Challenging Moments: Support and, where required, coordinate or conduct care-quality related complaint investigations. Ensure complaints are investigated comprehensively and within required timescales. Support preparation for inquests, including supporting families and embedding organisational learning. Performance Management: Coach and mentor service managers in understanding quality systems and processes. Support managers with action plans following internal QCI audits or CQC inspections, scaling support as required by business needs. Contribute to developing a Lean, transparent, and continuous improvement culture aligned to PROUD values and regulatory expectations. Data-Driven Insights: Analyse data to inform decisions relating to quality-of-care interventions and monitoring. Support development, iteration and reporting of quality metrics to internal governance groups and the Board. Service Delivery: Promote understanding of quality, assurance and governance processes across the organisation. Support services in implementing systems and processes to meet regulatory standards. Maintain up-to-date knowledge of CQC methodology, regulatory requirements and quality statements, supporting ongoing compliance. Coordinate and manage service audits, ensuring objectivity and adherence to regulatory and internal standards. Assess client and tenant care, making informed professional judgements regarding appropriateness and quality.