Customer Care Coordinator
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £26,000 per year |
| Additional salary information: | Targetted bonus |
| Hours: | Full time |
| Closing date: | 24 February 2026 |
| Location: | BA11 2RH |
| Remote working: | On-site only |
| Company: | A J Charlton & Sons Ltd |
| Job type: | Permanent |
| Job reference: | AJCFEB2026 |
Summary
About Us
A new position has become available at Charltons head office. Charltons is a family-run manufacturer of high-quality wooden gates, supplying wholesale to a nationwide network stockists. Key sectors including Agriculture, Timber Merchants, Fencing & Landscaping, and Builders’ Merchants.
We’re looking for a motivated, detail-oriented individual to join our sales support team and play a key role in driving customer satisfaction and sales growth.
The Opportunity
This is a varied and rewarding head office office-based role where you will be at the heart of customer interaction and commercial activity. You will work closely with a small friendly, experienced team, helping customers from first enquiry through to order completion- and making a real impact on our success.
Monday – Friday, between 27.5 and 37.5 hours per week. We have flexibility on the set hours with start/finish times to be agreed.
Full product training is provided, along with a sales incentive scheme linked to agreed targets.
What You’ll Be Doing
• Be the first point of contact for customers via phone and email, delivering excellent service every time
• Build and maintain strong, long-term customer relationships
• Prepare quotations and convert them into confirmed orders
• Coordinate with production and transport teams to manage enquiries around manufacturing and delivery
• Resolve customer queries efficiently and professionally
• Support team workloads and contribute proactively to shared goals
• Carry out a range of administrative and customer service tasks
• Assist with additional duties as required by your manager
What We’re Looking For
• Minimum 2 years’ experience in office based customer service or office based sales
• Confident, professional telephone manner with strong written communication skills
• Excellent organisation and attention to detail
• Able to work independently, manage pressure, and prioritise effectively
• Strong interpersonal and teamwork skills
• Numerate and competent with MS Office
• A positive, willing-to-learn attitude
What You’ll Get
• Starting salary £26000 (pro rata for part time hours) and dependant on experience.
• Sales incentive scheme
• 22 days annual leave plus bank holidays
• Company pension
• Cycle to Work scheme
• Employee discount
• Free on-site parking
• Stable, long-term role within a respected family business
Position could close early for the right candidate. Please provide a covering letter. CV's over 3 pages will not be considered.
A new position has become available at Charltons head office. Charltons is a family-run manufacturer of high-quality wooden gates, supplying wholesale to a nationwide network stockists. Key sectors including Agriculture, Timber Merchants, Fencing & Landscaping, and Builders’ Merchants.
We’re looking for a motivated, detail-oriented individual to join our sales support team and play a key role in driving customer satisfaction and sales growth.
The Opportunity
This is a varied and rewarding head office office-based role where you will be at the heart of customer interaction and commercial activity. You will work closely with a small friendly, experienced team, helping customers from first enquiry through to order completion- and making a real impact on our success.
Monday – Friday, between 27.5 and 37.5 hours per week. We have flexibility on the set hours with start/finish times to be agreed.
Full product training is provided, along with a sales incentive scheme linked to agreed targets.
What You’ll Be Doing
• Be the first point of contact for customers via phone and email, delivering excellent service every time
• Build and maintain strong, long-term customer relationships
• Prepare quotations and convert them into confirmed orders
• Coordinate with production and transport teams to manage enquiries around manufacturing and delivery
• Resolve customer queries efficiently and professionally
• Support team workloads and contribute proactively to shared goals
• Carry out a range of administrative and customer service tasks
• Assist with additional duties as required by your manager
What We’re Looking For
• Minimum 2 years’ experience in office based customer service or office based sales
• Confident, professional telephone manner with strong written communication skills
• Excellent organisation and attention to detail
• Able to work independently, manage pressure, and prioritise effectively
• Strong interpersonal and teamwork skills
• Numerate and competent with MS Office
• A positive, willing-to-learn attitude
What You’ll Get
• Starting salary £26000 (pro rata for part time hours) and dependant on experience.
• Sales incentive scheme
• 22 days annual leave plus bank holidays
• Company pension
• Cycle to Work scheme
• Employee discount
• Free on-site parking
• Stable, long-term role within a respected family business
Position could close early for the right candidate. Please provide a covering letter. CV's over 3 pages will not be considered.