Administrator- Vascular Surgery
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 02 March 2026 |
| Location: | Luton, LU4 0DZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9418-26-0179 |
Summary
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner. Manning the vascular unit reception desk when required and providing cross-cover. Typing of clinic letters, proof reading, printing and posting. Be responsible for the filing of patient results/documentation in patient records in line with the medical records policy Photocopying, filing, and other general office duties. Handle queries from patients/relatives confidentially and sensitively; referring clinical related queries to appropriate staff. Book appointments in accordance with the Trust Access Policy and standard operating procedures. Add patients to the waiting list and enter 18 week coding data onto the IPM system. Liaise with the Outpatient Department and Nursing team ensuring that outcomes from clinic letters are arranged and actioned as necessary. Book inpatient waiting lists/theatre lists (using the Patient Tracking List and Waiting list) using the ICE system and IPM creating accurate waiting list entries on the Trust PAS system. Including Surgeon, Speciality, Priority, List name, admission type, anaesthetic type, who can operate, Inpatient or Daycase, admitting ward, surgical procedure required. To ensure that essential information is entered onto the operating list comments so all theatre staff are informed of required data for example wheelchair bound hoist required, latex allergies, diabetic, MRSA. To explain inpatient and waiting list procedures to patients, relatives and other staff members. To provide non-clinical advice and information regarding appointments, admissions and theatre arrangements to patients and relatives. Ensure that 28 day rule cancellations are appropriately scheduled in line with the Trusts Patient Access Policy and inform the secretarial team or Service Manager when there are difficulties with re-dating. Answering calls from patients and ringing to book patients in. Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. Provide advice with regards to appointments to patients and relatives on the telephone. Prioritising and actioning of incoming and outgoing mail, including e-mail, internal and external post correspondence with the timely distribution of mail to the relevant place. Interact with patients and relatives in distress in a sensitive and empathetic manner. Arrange interpreter services where indicated. Provide cover across the team as and when required. Escalate any capacity issues via the local escalation process. Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where required. To be able to contribute to continuous service improvement initiatives by highlighting areas for improvement. Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets. To be aware of 18 week RTT guidance and speciality pathways, and support with data validation where required. To support new members of the admin team with in-house training. To be aware of and adhere to The Trusts policies and procedures relevant to the role. To provide admin assistance to service manager from time to time. Any other duties commensurate with the grade.