Guest Hospitality Sales Executive (Conference and F&B)
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £14.40 per week |
| Additional salary information: | We are a London Living Wage Employer. The proposed salary is due to increase in April 2026 to £14.80 per hour. |
| Hours: | Part time |
| Closing date: | 01 March 2026 |
| Location: | NW12EZ |
| Remote working: | On-site only |
| Company: | The Wesley |
| Job type: | Permanent |
| Job reference: | WES001 |
Summary
Job Title: Guest Hospitality Sales Executive (Conference and F&B)
Department: Food & Beverage / Cross-Departmental Operations
Reports to: Cluster Hotel Operations Manager
Location: The Wesley Euston / Camden
Contract Type: 20 hours per week
Wage/Salary: £14.40 per hour
Working Hours: Rota based Shifts- flexible including evenings, weekends, and public holidays
Job Purpose
The Guest Hospitality Sales Executive (Conference and F&B) is a key front-line team member responsible for delivering outstanding service in the hotel’s restaurant, bar, and event spaces, while also offering flexible support to other departments including Conference and Front of House (FOH) as needed. The role blends hands-on service with operational oversight and offers an opportunity to be involved in both guest-facing and behind-the-scenes excellence.
This position requires a multi-skilled team player who demonstrates initiative, adaptability, and a strong sales and service mindset.
Key Responsibilities
Food & Beverage Operations
•Provide warm, efficient, and knowledgeable service in the restaurant and bar.
•Take orders, serve food and beverages, and manage customer requests with professionalism and courtesy.
•Maintain cleanliness and presentation of the dining and bar areas in accordance with hygiene and service standards.
• Upsell menu items and promotions to maximise guest satisfaction and revenue.
• Check and update daily bookings, answer phone calls, and manage walk-ins.
•Handle customer feedback and queries promptly and effectively, escalating where necessary.
•Ensure high-quality food and beverage service across bar, restaurant, room service, and conference.
•Support F&B stock management, supplier coordination, and basic system logging.
Cross-Departmental Support
•Assist Conference & Events teams with F&B delivery, set-up, and guest service.
•Support Front of House during check-in peaks and help manage guest flow post-kiosk implementation.
•Offer occasional support to Housekeeping, helping with room preparation or public area cleanliness when needed.
•Adapt to different roles and service expectations depending on operational demand.
FOH Collaboration
•Work closely with FOH to integrate guest data and enhance F&B service through kiosk touchpoints.
•Support guest queries at check-in, offering personalised dining recommendations or promoting ongoing F&B offers.
• Assist in managing lobby traffic and guest flow during peak check-in/out times.
• Participate in joint training sessions to ensure a consistent guest experience across departments.
Guest Experience & Sales Focus
• Act as a brand ambassador, delivering a warm and personalised service to every guest.
• Leverage upselling opportunities at every stage of the guest journey.
• Use kiosk feedback and guest insights to enhance service delivery.
• Handle guest concerns efficiently and professionally, escalating when necessary.
Service Standards, Reporting & Compliance
• Participate in daily service audits and contribute to continuous improvement efforts.
• Attend inter-departmental meetings and contribute to service improvement discussions.
• Provide weekly updates to the Cluster Hotel Manager/ Deputy Hotel Manager on guest feedback, F&B-FOH collaboration, and service observations.
• Ensure compliance with food hygiene, safety, licensing, and sustainability practices.
Department: Food & Beverage / Cross-Departmental Operations
Reports to: Cluster Hotel Operations Manager
Location: The Wesley Euston / Camden
Contract Type: 20 hours per week
Wage/Salary: £14.40 per hour
Working Hours: Rota based Shifts- flexible including evenings, weekends, and public holidays
Job Purpose
The Guest Hospitality Sales Executive (Conference and F&B) is a key front-line team member responsible for delivering outstanding service in the hotel’s restaurant, bar, and event spaces, while also offering flexible support to other departments including Conference and Front of House (FOH) as needed. The role blends hands-on service with operational oversight and offers an opportunity to be involved in both guest-facing and behind-the-scenes excellence.
This position requires a multi-skilled team player who demonstrates initiative, adaptability, and a strong sales and service mindset.
Key Responsibilities
Food & Beverage Operations
•Provide warm, efficient, and knowledgeable service in the restaurant and bar.
•Take orders, serve food and beverages, and manage customer requests with professionalism and courtesy.
•Maintain cleanliness and presentation of the dining and bar areas in accordance with hygiene and service standards.
• Upsell menu items and promotions to maximise guest satisfaction and revenue.
• Check and update daily bookings, answer phone calls, and manage walk-ins.
•Handle customer feedback and queries promptly and effectively, escalating where necessary.
•Ensure high-quality food and beverage service across bar, restaurant, room service, and conference.
•Support F&B stock management, supplier coordination, and basic system logging.
Cross-Departmental Support
•Assist Conference & Events teams with F&B delivery, set-up, and guest service.
•Support Front of House during check-in peaks and help manage guest flow post-kiosk implementation.
•Offer occasional support to Housekeeping, helping with room preparation or public area cleanliness when needed.
•Adapt to different roles and service expectations depending on operational demand.
FOH Collaboration
•Work closely with FOH to integrate guest data and enhance F&B service through kiosk touchpoints.
•Support guest queries at check-in, offering personalised dining recommendations or promoting ongoing F&B offers.
• Assist in managing lobby traffic and guest flow during peak check-in/out times.
• Participate in joint training sessions to ensure a consistent guest experience across departments.
Guest Experience & Sales Focus
• Act as a brand ambassador, delivering a warm and personalised service to every guest.
• Leverage upselling opportunities at every stage of the guest journey.
• Use kiosk feedback and guest insights to enhance service delivery.
• Handle guest concerns efficiently and professionally, escalating when necessary.
Service Standards, Reporting & Compliance
• Participate in daily service audits and contribute to continuous improvement efforts.
• Attend inter-departmental meetings and contribute to service improvement discussions.
• Provide weekly updates to the Cluster Hotel Manager/ Deputy Hotel Manager on guest feedback, F&B-FOH collaboration, and service observations.
• Ensure compliance with food hygiene, safety, licensing, and sustainability practices.