Reach & Respond Advisor
| Posting date: | 16 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,309 pro rata |
| Hours: | Part time |
| Closing date: | 23 February 2026 |
| Location: | TS10 5JR |
| Remote working: | On-site only |
| Company: | Beyond Housing |
| Job type: | Temporary |
| Job reference: | 303355JCP |
Summary
Come and join our amazing Reach & Respond team
We’re looking for a dedicated, customer‑focused advisor to join our Reach & Respond team on a maternity‑cover contract. This role involves working on a shift pattern, averaging 33.6 hours per week. Shifts run 7am–7pm and 7pm–7am, following a pattern of two days, two nights, then six days off.
What you'll be doing
This is a rewarding opportunity to work within our effective call handling service providing in and out-of-hours support to our vulnerable customers. You will be our customer's first point of contact and your job will also include the escalation of calls linked to our Reach & Respond services. You will also be dealing with telephone enquiries from not only our own customers but from a range of other providers who we deliver out-of-hours emergency call handling services for.
Interested? Here's what we need from you!
The ideal candidate will be able to build strong relationships, be customer-focused and will want to be part of a team that makes a difference on a daily basis. If this is you – we would love to hear from you!
As you will be responding to emergency calls, we are looking for someone who can work under pressure, can remain calm and who will be able to respond confidently, ensuring our vulnerable customers are supported. We also need you to be super organised, you'll have to effectively prioritise your calls during busy periods whilst being able to maintain a quality service. The role will involve handling reports of emergency repairs, diagnosing and scheduling appointments for out-of-hours repairs and handling calls for community alarm activations. This will help to identify the right course of action for our customers, which is why we need you to be awesome at juggling a variety of tasks at one time.
Another part of the role will involve responding to customer enquiries we receive through our communication methods, such as email and text messages. You'll be creating and maintaining customer records, which is another reason why we need you to have excellent communication skills and be confident in using IT software, such as Microsoft Excel and Word.
If want to be part of a rewarding team who all care passionately about the people they support, apply today!
Rosie Moore is our Advisor Services Team Leader, so if you fancy an informal chat about the role, then give her a call on 07798 814652 .
Closing date for applications is Monday 23 February 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Beyond Housing’s employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Why choose us?
The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Here are some details of our employment package:
Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
Long service awards every 5 years
Cycle to work scheme and cycle parking (if you’ve got the legs for it)
Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
Salary sacrifice electric vehicle lease scheme to support cost effective green travel
We’re looking for a dedicated, customer‑focused advisor to join our Reach & Respond team on a maternity‑cover contract. This role involves working on a shift pattern, averaging 33.6 hours per week. Shifts run 7am–7pm and 7pm–7am, following a pattern of two days, two nights, then six days off.
What you'll be doing
This is a rewarding opportunity to work within our effective call handling service providing in and out-of-hours support to our vulnerable customers. You will be our customer's first point of contact and your job will also include the escalation of calls linked to our Reach & Respond services. You will also be dealing with telephone enquiries from not only our own customers but from a range of other providers who we deliver out-of-hours emergency call handling services for.
Interested? Here's what we need from you!
The ideal candidate will be able to build strong relationships, be customer-focused and will want to be part of a team that makes a difference on a daily basis. If this is you – we would love to hear from you!
As you will be responding to emergency calls, we are looking for someone who can work under pressure, can remain calm and who will be able to respond confidently, ensuring our vulnerable customers are supported. We also need you to be super organised, you'll have to effectively prioritise your calls during busy periods whilst being able to maintain a quality service. The role will involve handling reports of emergency repairs, diagnosing and scheduling appointments for out-of-hours repairs and handling calls for community alarm activations. This will help to identify the right course of action for our customers, which is why we need you to be awesome at juggling a variety of tasks at one time.
Another part of the role will involve responding to customer enquiries we receive through our communication methods, such as email and text messages. You'll be creating and maintaining customer records, which is another reason why we need you to have excellent communication skills and be confident in using IT software, such as Microsoft Excel and Word.
If want to be part of a rewarding team who all care passionately about the people they support, apply today!
Rosie Moore is our Advisor Services Team Leader, so if you fancy an informal chat about the role, then give her a call on 07798 814652 .
Closing date for applications is Monday 23 February 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Beyond Housing’s employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Why choose us?
The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Here are some details of our employment package:
Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
Long service awards every 5 years
Cycle to work scheme and cycle parking (if you’ve got the legs for it)
Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
Salary sacrifice electric vehicle lease scheme to support cost effective green travel