Assistant Practice Manager

Posting date:	16 February 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	09 March 2026
Location:	Huddersfield, HD5 8XW
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A0911-26-0000

Summary

Main Duties / Key Tasks Oversee an coordinate the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.Actively encouraging and promoting the use of patient online services.Updating and acting as the focal point for practice website and social media sites. Support the management team in compilation of practice reports and the practice development plan. Support the practice and management team in areas of change management and continuous improvement. Support the Business Manager as required with projects, systems and procedure.Responding and resolving all local IT issues where appropriate.Manage administrative staff rotas, ensuring sufficient cover is provided for periods of leave and other staff absencesCoordinate staff absence.Represent the practice locally as required.Respond to the needs of the Practice to appoint, retain, develop and train, discipline or dismiss staff members (including salaried GPs).Carry out the recruitment and ensure the retention of staff to ensure establishment levels match Practice requirements liaising with the Business Manager who retains strategic responsibility.Carry out and arrange staff induction, appraisal, training and development opportunities, to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities to motivate staff to fulfil their potential. In addition, deliver training on relevant HR issues.Carry out staff 1, 3 and 6 month reviews, annual appraisals and their return to work interviews after short periods of sick or other leave.Carry out the salaried GPs reviews and their return to work interviews after short periods of sick or other leave.Reviewing and regularly updating job descriptions and person specifications.Act as the lead for recruitment, including pre-employment checks and DBS, ensuring all staff are legally and gainfully employed.Evaluating, organising and overseeing the staff induction programme. Overseeing an effective staff appraisal process.Overseeing an effective practice and staff development plan for all staff whilst maintaining a robust training record.Overseeing the completion of mandatory training , planning and organising staff training. Producing training reports and audits. Ensure effective systems for the resolution of disputes and grievances, liaising with the Business Manager and the GP for HR and with the Practices employment law solicitors and HR advisors. Deal with and authorize as appropriate requests for annual leave, TOIL, time off for other reasons. Keep abreast of changes in employment legislation and together with the Business Manager, ensure that all members of staff are legally employed. Ensure the updating and security of HR documentation, including employment records and contracts, policies and job descriptions, delegating as appropriate. Attend team, management and external meetings as required. Proactively seek to understand readiness for change and develop and lead initiatives to ensure successful implementation with key stakeholders, including engaging and consulting with staff. Ensure structural change is well managed.Develop HR policies, ensuring their alignment with best practice.Undertake training as necessary in line with the development of the post and as agreed with the Business Manager as part of the personal development process. Proactively work to develop and promote a culture of healthy employee relations and effective partnership working. Support payroll processing when required. Actively support the motivation and mentoring of staff both as individuals and as team members to equip them to provide patient-centred care. Patient Services Adopt a strategic approach to the development and management of patient services. Acknowledge, investigate and respond to patient concerns and complaints. Ensure service development and delivery is in accordance with local and national guidelines. Ensure that the practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation. Oversee and develop repeat prescribing systems. Oversee and develop and manage an effective appointments systems. Routinely monitor and assess practice performance against patient access and demand management targets Develop and implement an effective complaints management system. Liaise with patient groups Implementing systems to ensure compliance with CQC regulations and standards. Support the Buisness Manager in reviewing and updating of policies and procedures. Providing leadership and guidance to staff ensuring that they adhere to policy and procedure at all times. In conjunction with the Business Manager, set and monitor performance targets, identifying areas for improvement to enhance patient services. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children. Deputise for the business manager in their absence Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed. Other responsibilities may be passed to you as deemed appropriate and necessary by the practice management team. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include( but will not be limited to): Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business.Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identified.Making effective use of training to update knowledge and skills, and initiate and manage the training of others. Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business.Undertaking periodic infection control training (minimum annually).Routine management of own team and maintenance of work space standards The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. The post-holder will strive to maintain quality within the practice and will:Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision.Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs.Effectively manage own time, workload and resources. Communication:The post-holder should recognize the importance of effective communication within the team and will strive to;Communicate effectively with other team members.Communicate effectively with patients and carer. Recognise peoples needs for alternative methods of communication and respond accordingly.