Team Administrator | South London and Maudsley NHS Foundation Trust
| Posting date: | 16 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £33,094 - £36,195 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 18 March 2026 |
| Location: | London, SE5 8AZ |
| Company: | South London and Maudsley NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7740266/334-NCL-7740266-MU |
Summary
The post-holder will be responsible for providing a proactive, comprehensive administrative service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.
The administrator is often the first point of contact for service users and external services and plays an important role in ensuring a good patient experience and positive image of the service.
The candidate will need to work under supervision but have the capability of working under their own initiative. They should possess good communication, interpersonal and organisational skills, with a flexible approach to work and also enjoy working as part of a team.
The post-holder will be responsible for undertaking minute taking, and be proficient in Excel, Word and use Microsoft TEAMS. They will be required to format patient related reports, assessments, team correspondence and discharge summaries.
To provide a professional, confidential, sensitive and friendly front-line service to patients, relatives and referrers. Able to take accurate detailed messages as necessary ensuring urgent items are passed on to relevant staff and take follow up actions where appropriate.
To be responsible for the timely recording, updating and accuracy of clinical activity entered onto the service and Trust's database and that quality standards are achieved for all patient records; familiarity with SLaM (EPJs) IT system would be advantageous.
To process referrals to the service, ensuring timely follow-up by clinicians, in line with Trust and National targets and supporting with administrative tasks related to the team caseload of patients.
Managing and overseeing the administrative component of the Trust patient database, i.e. inputting referral and processing of referrals and patient information, monitoring and updating service wating list.
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol.
We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.
The core philosophy of the Core24 Mental Health Liaison team is:
“We take a professional, honest, caring and open-minded approach. We encourage and support choice. We are prompt and will take time to listen, work collaboratively with you and stick to our word. We respect differences”
This is in line with the trust’s core values:
1. I will be caring, kind and polite.
2. I will be prompt and value your time.
3. I will take time to listen to you
4. I will be honest and direct with you.
5. I will do what I say I am going to do.
Administration duties:
a) To respond to telephone enquiries from referrers and staff promptly and in a courteous and professional way, re-routing calls as appropriate. Taking clear, concise messages and dealing with general enquiries where appropriate.
b) To act independently to ensure daily tasks and on-going workloads are prioritized and complete within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
c) To have the ability to work in an unpredictable pattern, dealing with frequent interruptions.
d) Arrange, attend and minute service meetings. Produce accurate minutes, collate and distribute reports/papers.
e) To be contribute to improving existing admin systems and devising new systems to ensure the administration service is of the highest quality.
f) To order stationery and be responsible for the following-up of orders to ensure delivery and correct receipt of stock for the team, as required.
g) To contribute in the compliance of Health and Safety requirements as requested by management. May be required to become Health & Safety Champion depending of service need.
f) to support the admin processes to ensure patient flow from referral into assessment and on to treatment and discharge.
h) To participate in the preparation of team meetings, events, conferences and projects.
Trust policies.
j) To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
Service Requirements
a) To provide cover for colleagues, as required.
b) Assist team with relevant admin tasks
e) To attend and actively participate in, administration of team meetings and to assist in the implementation and continual review of systems to ensure good practice.
f) To assist in service user feedback
Personal Development
a) To participate in development and training identified through the appraisal and supervision process.
b) To attend and participate in all identified mandatory training
This advert closes on Monday 2 Mar 2026