14881 - Commercial Support Manager
| Posting date: | 16 February 2026 |
|---|---|
| Salary: | £42,914 to £53,081 per year |
| Additional salary information: | The national salary range is £42,914 - £46,182 London salary range is £49,325 - £53,081. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 14881 |
Summary
Commercial Support Manager
Location: National
Closing Date: 1st March
Interviews: expected w/c 16th March
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £49,325 - £53,081
National: £42,914- £46,182
Working pattern: Full time, part time, Flexible working
Contract Type: Permanent
Vacancy number: 14881
*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE
The Role
We’re recruiting for a Commercial Support Manager here at Justice Digital, to be part of our warm and collaborative Legal Aid Agency team.
Introduction
At Justice Digital, we have a clear vision - to develop a digitally-enabled justice system that works for users. We’re looking for talented people to help us achieve this.
We’re building adaptable, effective services and making systems that are simple to use for staff and citizens. As well as doing great work, you’ll join a place that’s great to do work in, investing in you and your career through our networks and training opportunities. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
About the Function
The Ministry of Justice Digital and Technology team is made up of around 900 digital and technology specialists, located throughout the UK with hubs in London, Sheffield, Nottingham, Birmingham and Glasgow. We support the 80,000 staff working within the Ministry of Justice (MoJ) who do important, even life-changing work, with citizens and legal professionals.
As a function, we provide digital services, technology and support for the digital transformation of prisons, probation and wider justice system through:
Fixing the basics, providing modern and secure technology to users across the department.
Makingthings more efficient by providing access to justice through simpler services such as applying for legal aid online
Thinkingabout the whole system - working with colleagues across the justice system to design and deliver services that really work for those that use them
Buildingdiverse, inclusive and brilliant teams to reflect the users that we serve
About the role:
Commercial Support Managers are part of LAA Digital’s Business Operations team and support the smooth and effective running of the unit.
This is a varied role that requires a good understanding of the work and priorities of the unit. The team as a whole are responsible for managing finances, people, engagement, portfolio and contracts while optimising the efficient operation of the unit.
The successful candidate will be an integral part of the team. They will lead our small supplier relationship management team, working closely with colleagues across the function to ensure our commercial arrangements are managed appropriately. In addition, the candidate will manage our relationship with software vendors, an external stakeholder group who provide commercial software for legal aid solicitors and barristers.
We’re looking for a proactive and energetic individual who can self-organise and prioritise a varied and interesting workload, can communicate effectively with a range of stakeholders and can work in collaboration with colleagues across the department to ensure we meet and exceed our objectives.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Provide leadership and people management for a small team, ensuring they are provided with the support and guidance to continue to be effective in their roles
Manage communications with the software vendor community, ensuring appropriate controls are in place to manage access to our systems, that queries are responded to in a timely manner and that software vendors are provided with the information required to develop their services
Work in collaboration with our colleagues across the department to ensure LAA Digital’s commercial relationships are managed effectively, building effective relationships with our suppliers and using best practice approaches to the management of our contracts
Ensure contracts are tracked and renewals are managed in a timely manner
Oversight of our management of software licenses, supporting the team as an escalation point should any issues arise
Build up effective relationships with teams across Justice Digital and beyond to ensure LAA Digital are compliant with legislation, regulations and all local policies
Contribute as a member of the leadership team for LAA Digital Business Operations, providing cover for the Head of Business Operations as required
Lead ad hoc projects to improve operations and the efficiency of the team.
Maintain processes, systems and information/records.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Location: National
Closing Date: 1st March
Interviews: expected w/c 16th March
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £49,325 - £53,081
National: £42,914- £46,182
Working pattern: Full time, part time, Flexible working
Contract Type: Permanent
Vacancy number: 14881
*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE
The Role
We’re recruiting for a Commercial Support Manager here at Justice Digital, to be part of our warm and collaborative Legal Aid Agency team.
Introduction
At Justice Digital, we have a clear vision - to develop a digitally-enabled justice system that works for users. We’re looking for talented people to help us achieve this.
We’re building adaptable, effective services and making systems that are simple to use for staff and citizens. As well as doing great work, you’ll join a place that’s great to do work in, investing in you and your career through our networks and training opportunities. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
About the Function
The Ministry of Justice Digital and Technology team is made up of around 900 digital and technology specialists, located throughout the UK with hubs in London, Sheffield, Nottingham, Birmingham and Glasgow. We support the 80,000 staff working within the Ministry of Justice (MoJ) who do important, even life-changing work, with citizens and legal professionals.
As a function, we provide digital services, technology and support for the digital transformation of prisons, probation and wider justice system through:
Fixing the basics, providing modern and secure technology to users across the department.
Makingthings more efficient by providing access to justice through simpler services such as applying for legal aid online
Thinkingabout the whole system - working with colleagues across the justice system to design and deliver services that really work for those that use them
Buildingdiverse, inclusive and brilliant teams to reflect the users that we serve
About the role:
Commercial Support Managers are part of LAA Digital’s Business Operations team and support the smooth and effective running of the unit.
This is a varied role that requires a good understanding of the work and priorities of the unit. The team as a whole are responsible for managing finances, people, engagement, portfolio and contracts while optimising the efficient operation of the unit.
The successful candidate will be an integral part of the team. They will lead our small supplier relationship management team, working closely with colleagues across the function to ensure our commercial arrangements are managed appropriately. In addition, the candidate will manage our relationship with software vendors, an external stakeholder group who provide commercial software for legal aid solicitors and barristers.
We’re looking for a proactive and energetic individual who can self-organise and prioritise a varied and interesting workload, can communicate effectively with a range of stakeholders and can work in collaboration with colleagues across the department to ensure we meet and exceed our objectives.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Provide leadership and people management for a small team, ensuring they are provided with the support and guidance to continue to be effective in their roles
Manage communications with the software vendor community, ensuring appropriate controls are in place to manage access to our systems, that queries are responded to in a timely manner and that software vendors are provided with the information required to develop their services
Work in collaboration with our colleagues across the department to ensure LAA Digital’s commercial relationships are managed effectively, building effective relationships with our suppliers and using best practice approaches to the management of our contracts
Ensure contracts are tracked and renewals are managed in a timely manner
Oversight of our management of software licenses, supporting the team as an escalation point should any issues arise
Build up effective relationships with teams across Justice Digital and beyond to ensure LAA Digital are compliant with legislation, regulations and all local policies
Contribute as a member of the leadership team for LAA Digital Business Operations, providing cover for the Head of Business Operations as required
Lead ad hoc projects to improve operations and the efficiency of the team.
Maintain processes, systems and information/records.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!