Senior Quality Manager | The Christie NHS Foundation Trust

Posting date:	16 February 2026
Salary:	Not specified
Additional salary information:	£47,810 - £54,710 Per annum, Pro rata
Hours:	Full time
Closing date:	18 March 2026
Location:	Manchester, M20 4BX
Company:	The Christie NHS Foundation Trust
Job type:	Permanent
Job reference:	7810300/413-102494-CNS-DA

Summary

We are seeking an exceptional Senior Quality Manager to lead and drive the quality, governance and regulatory agenda across the Haematology and Teenage & Young Adult (TYA) Directorate at The Christie.

This is a high profile, strategic role responsible for ensuring full compliance with JACIE, CQC, HTA and wider NHS quality standards, while supporting continuous improvement across all haematology and transplant services.

The post holder will work in close collaboration with the senior management team, clinical leaders and operational teams to maintain excellence across our transplant programme and wider haematology services. This is an exciting opportunity for an experienced quality professional to influence patient outcomes, lead quality strategy, and strengthen a culture of safety and continuous improvement.

As the Senior Quality Manager, you will:
Quality Management
• Act as the lead quality specialist within Haematology, exercising significant discretion in applying local, national and international standards.
• Develop, implement and maintain quality systems, policies and SOPs aligned to JACIE, CQC, HTA and other regulatory bodies.
• Provide expert regulatory and QA advice to teams, translating complex legislation into practical application.
• Lead the development and delivery of the Quality Assurance (QA) Strategy and Quality Improvement Programme (QIP).
• Oversee a robust document management system ensuring full compliance, version control and readiness for audit.
• Deputise as Chair for the Quality Management Group when required.
• Hold line management responsibility for Quality and Data Officers, and act as delegated budget holder.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

1.0 Quality Management

1.1 The post holder will be the lead quality specialist within haematology, and as such will have significant discretion and freedom to act within the confines of local, national and international accepted standards.
1.2 To develop, implement and maintain appropriate quality systems, policies and standard operating procedures to assure that the quality and compliance of practice in relation to JACIE, CQC, HTA and other relevant regularity bodies. . This will involve the interpretation of current and emerging complex national and international legislation and regulations and ensuring that haematology policies and procedures include the relevant current regulatory/ legal guidance.
1.3 Work in collaboration with senior team members to ensure systems to ensure the quality and conduct of haematology and transplant activity is integrated and is aligned with any internal and relevant external organisation systems and practices.
1.4 Responsible for the development and implementation of a Quality Assurance (QA) strategy and quality improvement programme (QIP) in conjunction with the improvement and operational manager to ensure that the department maintains a system of continuous quality improvement that meets the requirements of evolving legislation.
1.5 Provide specialised QA and regulatory advice and support to the operational teams, on the application of and adherence to quality processes, this will include interpreting the different requirements of each party and differing highly complex legislation. Providing a coherent unified response.
1.6 Responsible for the development, implementation and maintenance of a document management system, ensuring policies, Standard Operating Procedures (SOPs) are updated and controlled according to regulatory requirements; including: ensuring SOPs are current, appropriately tracked with version control, authorised and available for audit/ inspection as appropriate and are effectively communicated.
1.7 The post holder will also have line management responsibilities and be a delegated budget holder for the improvements and operations manager.
1.8 The post holder will be a leading member of the quality management group including deputising as Chair for the Transplant Director when required.

2.0 Assurance and Compliance

2.1 Develop, implement and monitor systems to ensure regulatory compliance with JACIE and other relevant regulatory bodies, developing QA procedures to support the clinical practice. Be responsible for the development and implementation of the risk programme in conjunction with the senior management team.
2.2 Lead in the planning of specified internal programmes for system review/ audit. Initiate, develop and evaluate action plans and make recommendation for adjustment to agreed programmes based on emerging risk/quality intelligence sources.
2.3 Responsible for the organisation and conduct of mock inspections within the clinical areas, in order to check that services and staff are prepared for regulatory inspection and that individual staff members are aware of their research governance responsibilities. Host external audits and inspections within haematology and the directorate providing support to other areas as necessary.
2.4 In collaboration with the transplant director, lead the preparation for mandatory regulatory inspections (e.g. JACIE).
2.5 Responsible for the coordination and liaison with regulatory agencies during mandatory inspections, accompanying the inspectors, responding promptly to requests for information and ensuring that designated staff are available for interview as required.
2.6 Responsible for implementation of any inspection findings, taking responsibility for coordinating remedial action, ensuring completion of tasks and attainment of requisite regulatory standards.
2.7 Report on the outcome of quality system audit / reviews, ensuring there is appropriate escalation where necessary.
2.8 Work with stakeholders to scrutinise and provide expert advice and guidance on remedial, corrective and preventive actions (CAPA) in response to incidents, audit, inspection and monitoring findings. Facilitate the assessment of root causes to prevent reoccurrence.
2.9 Support the clinical teams to deliver significant improvements in patient care for the directorate.
2.10 Examine data systematically through ongoing monitoring, evaluation and improvement activities.
2.11 Monitor patient satisfaction on an on-going basis through the formulation of patient surveys.
2.12 Undertake validation studies on significant processes and/or equipment used in the transplant programme, present findings and recommendations.

3.0 Risk Management, incident investigation and complaints management

3.1 To be risk lead for the directorate. To liaise with senior managers within the directorate to produce a specific Risk Register.
3.2 Provide guidance on incident management to all relevant staff as necessary, ensuring incidents are investigated appropriately and in a timely manner
3.3 In conjunction with the clinical services manager lead on the investigation into grade 3 + and serious incidents ensuring accurate record of events and high-quality action plans are developed in a timely manner and improvements to process, policy and practice take place. Ensure the director is fully compliant with the duty of candour requirements.
3.4 In conjunction with the clinical services manager and clinical director foster a culture of reporting and investigating incidents as per trust policy.
3.5 Responsible for co-ordinating complaints and concerns in conjunction with the PALS team.

4.0 Managerial

4.1 Line management responsibilities for quality staff within the directorate including recruitment and selection and appraisals.
4.2 Provide a presence in all areas involved in quality improvement and deploy communication, engagement and influencing skills to convey complex and potentially contentious information to a variety of stakeholders in both formal and informal settings.
4.3 External and internal representation of the directorate in specialist forums or consultative groups relating to quality, risk and compliance.
4.4 Develop and deliver a sustainable culture and environment that promotes effective collaboration and the achievement of continuous improvement by maintaining commitment to the goals and aims of the quality strategy and quality objectives.
4.5 Maintain a range of communication resources to ensure all staff has access to up-to-date information about quality improvement initiatives and outcome.


5.0 Education and Training

5.1 Provide specialist advice and resource for internal and external partners.
5.2 In collaboration with senior staff, develop and implement a rolling programme of core training in relation to specific departmental SOPs, especially with regard to regulatory compliance requirements and governance standards.
5.3 Coordinate mock inspections as learning tools within the directorate as necessary, to maintain a state of readiness for regulatory inspection.
5.4 Seek exemplars from other organisations and share information and learning with the wider organisation.

6.0 Personal/ Professional Development

6.1 Ensure own professional knowledge is regularly updated and keep abreast of relevant developments, making effective use of learning opportunities and actively promoting the workplace as a learning environment.
6.2 Maintaining and developing knowledge of national and local clinical and research quality initiatives.
6.3 Participate in personal objective setting and review, including the creation of a personal development plan.
6.4 Actively seek mentorship/supervision/coaching to enable reflection and own personal development within the role.
6.5 Adhere to professional Codes of Conduct if applicable
6.6 Adhere to the standards laid down in the NHS code of conduct for managers



OTHER;

Assurance and Compliance
• Lead the programme of internal audits, system reviews and mock inspections.
• Coordinate and support mandatory regulatory inspections, including JACIE accreditation.
• Manage and track regulatory actions, corrective and preventive actions (CAPA), and ensure effective escalation where appropriate.
• Provide expert guidance on incident reviews, quality intelligence and improvement opportunities.
• Support clinical teams to drive improvements in care and maintain ongoing patient satisfaction monitoring.
Risk, Incidents and Complaints
• Act as Risk Lead for the Haematology and TYA Directorate.
• Support incident investigation, including oversight of serious incidents and duty of candour requirements.
• Support a culture of open reporting and learning.
• Coordinate complaints and concerns with the PALS team.
Leadership & Management
• Lead and support quality staff through recruitment, appraisal and professional development.
• Represent the Directorate internally and externally at specialist forums.
• Promote a culture of continuous improvement, collaboration and shared learning.
• Maintain clear communication channels to ensure all staff are informed of key quality priorities and progress.

Education & Training
• Support the development of training programmes related to SOPs, governance and regulatory compliance.
• Coordinate mock inspections as learning opportunities.
• Act as a specialist resource for internal and external partners.
Professional Development
• Maintain up-to-date professional knowledge and participate in ongoing CPD.
• Engage in personal objective setting, mentorship and reflective practice.
• Uphold professional codes of conduct and NHS management standards.

About You
Essential Qualifications
• Educated to postgraduate degree level.
• Evidence of ongoing professional development.
Essential Experience
• Significant experience in haematology quality management.
• Experience writing quality system policies and procedures.
• Proven success working within complex organisations.
Essential Skills
• Excellent verbal, written and presentation skills.
• Ability to interpret complex and conflicting information.
• Strong organisational, influencing and negotiation skills.
• Ability to build constructive relationships with diverse stakeholders.
• Strong IT, information and project management capability.
Essential Knowledge
• Comprehensive understanding of standards and legislation governing transplant practice in the NHS.
• Strong knowledge of quality systems, clinical governance and regulatory frameworks.
• Understanding of JACIE accreditation processes.
Personal Attributes
• Professional, approachable and collaborative.
• High personal integrity with a positive, innovative approach.
• Independent, flexible and emotionally intelligent.
• Commitment to high standards of care and continuous improvement.
Desirable
• Master’s degree.
• Experience in risk management or incident investigation.
• Training in QI methodologies (Lean, Six Sigma).
• Understanding of stem cell transplantation and clinical haematology.


This advert closes on Monday 2 Mar 2026

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