Customer Services & Support Executive
| Posting date: | 16 February 2026 |
|---|---|
| Salary: | £25,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 18 March 2026 |
| Location: | BA10 |
| Remote working: | On-site only |
| Company: | Pioneering People |
| Job type: | Permanent |
| Job reference: | AC/N288/CS-1603-43919 |
Summary
Customer Services & Support Executive | Remote – UK Based | £25,000+ DOE & Great Benefits
Join Our Dynamic Team at Affino!
Affino is a fast-growing, innovative SaaS company delivering a market-leading business platform for media companies, associations, and consultancies. We’re looking for a confident and motivated Customer Services & Support Executive to join our friendly and collaborative team.
This is a home-based role where you’ll play a key part in delivering exceptional customer support, helping clients get the most out of our cutting-edge Affino platform.
Key Responsibilities of the Customer Services Executive:
• Provide first-line support for customer queries via calls, emails, and forums.
• Monitor incoming communications, ensuring timely responses and escalation when needed.
• Assist clients by replicating issues, troubleshooting, and providing clear guidance.
• Coordinate internal weekly Customer Support meetings including presenting weekly stats
• Collaborate with internal teams (Product, Projects, Technical, and Development) to resolve customer issues.
• Identify and update Help Guides and FAQs to improve customer self-service and train the support AI.
• Spot and escalate sales leads and feature requests to the relevant departments.
• Responsible for delivering Training Courses to Marketing, Sales, and Editorial Teams as and when required
• Support the Product Delivery Team with testing new releases and maintaining some testing protocol documentation
• Maintain a positive and proactive communication style across all customer interactions.
What We’re Looking For
• GCSE Maths and English (Grade C or above) preferred.
• Excellent verbal and written communication skills.
• A team player who’s also comfortable working independently from home.
• Strong attention to detail and a passion for problem-solving.
• Open, friendly, and client-focused approach.
• Eagerness to learn new skills and technologies.
• Some experience working with other CRMs and SaaS platforms but not essential.
Why You’ll Love Working With Us
• Competitive salary of £25,000 + (depending on experience).
• 20 days holiday plus statutory public holidays.
• Flexible remote working with occasional travel to London.
• Career development opportunities, including progression to Senior Support Executive or Head of Customer Services.
• Fun, sociable team culture — occasional nights out, gaming nights, and cinema events.
• Ongoing learning and development through career sessions with directors.
Ready to Join Us?
If you’re passionate about helping customers succeed and want to grow your career in a supportive, forward-thinking company — we’d love to hear from you!
Apply now and become part of the Affino journey.