Chemotherapy Scheduler/Receptionist
| Posting date: | 16 February 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 17 February 2026 |
| Location: | Wigan, WN1 2NN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9302-26-0065 |
Summary
Key results from the job holder Cover the cancer care suite reception as per rota. Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes. Use own initiative to liaise with clinical staff where necessary regarding patient queries. Use patient information systems to assist patients and staff with solving issues including Christie IT systems Apply knowledge to correctly code treatment appointments and first definitive treatments. Assess patients demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS Provide comprehensive advice to patients/relatives regarding appointments. Signpost patients to other areas of hospital. Planning and Organisational Duties Plan for patient admissions, appointments and discharge Clinic preparation to ensure that all clinical notes and forms are present. Make alterations to clinic structure to accommodate arrival of unexpected patients. Use the IQEMO scheduling system to book patients for treatment. Re-arrange clinics to accommodate staff absence. Ensure that annual leave does not occur at the same time as colleagues. Provide cover for colleagues across the Division and at other trusts who deliver chemotherapy activity in times of sickness and annual leave therefore will be familiar with systems and processes in all areas. Update patient demographic details in patient information system Enter patient appointments and outcomes in patient information system Track patient notes in patient information system Print forms to attach to patient notes Print out daily clinic lists Communications and Key Working Relationships Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format. Communicate complex information about chemotherapy appointment schedules to patients. Communicate with patients who may be anxious, angry or upset. Exchange relevant information with GPs and other health professionals. Deal compassionately with distressing situations. Liaise with other members of staff regarding case notes and patient visits. Maintain patient confidentiality at all times. Responsibility for Finance Handle financial donations, frequently made by patients visiting the unit Ensure that office supplies are adequate, ordered and obtained for the smooth running of the unit Responsibility for Human Resources To provide induction support to new post holders Demonstrate workplace routines to less experienced members of staff Responsibility for Health & Safety Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Responsibility for Teaching Undertake surveys/audits as necessary to own work Work Circumstances & on-call Work in patient information system, requiring standard keyboard skills. Use office equipment including PCs and phones.