Care Navigator Reception
| Posting date: | 16 February 2026 |
|---|---|
| Salary: | £12.25 per hour |
| Additional salary information: | £12.25 an hour |
| Hours: | Full time |
| Closing date: | 21 February 2026 |
| Location: | Ilkeston, DE7 5PR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3320-26-0001 |
Summary
The main reception desk and the phone lines are a receptionists first and foremost priority and the rota for staffing will reflect this. Our patients are the focus of everything we do and should be treated as such. - Supporting patients to utilise Rapid Health, our online appointment booking service effectively; - Re-direct patients to the most appropriate healthcare provider; - Free clinical time by undertaking admin/clerical tasks from patient encounters; - Educate and inform patient about use of services; - Facilitate patient pathways - Knowledge of voluntary and social service which are available in the local area - Generating and promoting new ideas to enable workloads to become more effective. - Answering the telephone professionally, efficiently and conveying messages to record patient encounter notes on the SystmOne clinical system to ensure accurate record keeping and audit trails. - Recognising own limitations and knowing when to ask for help or guidance. - Recognise signs of medical emergency and ensure emergency response is provided. This may mean calling 999 for an ambulance or discussing with the on-call GP. Ensure these encounters are documented clearly in the patient record. - Booking appointments for patients following correct guidelines - Navigating, using resources wisely. Being able to explain reasoning to the patients in a confident and reassuring way - Dealing with patient general enquires and ensuring this is completed in a timely manner and checking that correct advice is given which is also up to date. This may also involve passing the enquiry to a more appropriately skilled colleague for actioning if so required. - Having a basic knowledge around private / non-nhs work and charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge following the policies and procedures set in place. Ensuring consent is provided in writing. Ensuring new patient registration forms are complete in full and signed before accepting. Booking new patient medical checks for new patients at the time of taking the forms.