Delivery Manager (AI)
| Posting date: | 14 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 March 2026 |
| Location: | London, EC2M 4AA |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00273307 |
Summary
Join us as a Delivery Manager (AI) for NatWest Boxed.
- Joining a highly collaborative team, this is a unique opportunity to make a difference to our internal teams, our customers and Boxed
- You’ll bridge the gap between strategy and execution by ensuring messages, directives, and strategic ambitions of the Leadership Team are clearly distributed across the business
- You’ll manage stakeholders across the Bank and externally to understand AI developments and best practice outside of the immediate business
What you'll do
In this leading role, you’ll act as the pivotal contact point for all key AI stakeholders across Boxed and manage the AI impact on strategic initiatives such as cost management and organisational design.
You’ll also be:
- Owning the AI Steering Group rhythm and materials
- Orchestrating the creation of high quality, executive level decks and briefing papers
- Proactively engaging with contributors across the business to ensure data, updates, and inputs are received on time and to a high standard prior to meetings
- Tracking action items and ensure governance decisions are documented and implemented
- Maintaining the master view of all AI use cases across the business (both internal efficiency and external product features)
- Working with the Special Interest Group leads to quantify and track efficiency gains for each initiative
- Identifying overlapping initiatives to prevent duplication of effort and ensuring resources are focused on high-impact areas
- Acting as a strategic advisor and project manager for the AI Learning & Development (L&D) Lead and other leads
- Supporting the rollout of upskilling programs by managing timelines and deliverables
- Synthesising L&D progress and recent developments into executive summaries for the Leadership Team to demonstrate how the organisation is evolving
The skills you'll need
We’re looking for an established collaborator, with strong leadership and management skills. You’ll need experience of working in delivery management roles within AI coupled with excellent stakeholder management skills.
Additionally, you’ll need:
- Deep strategic and analytical thinking skills and toolkit
- Proven experience in rolling out large-scale organizational change, with a focus on embedding new technologies (like AI) into company culture and daily workflows.
- Expert-level knowledge of Agile methodologies and a "product-led" mindset. You should be comfortable navigating tools like Jira for delivery tracking and Figma for collaborating with design/UX teams.
- The ability to distil complex technical updates into high-impact narratives for C-suite stakeholders, ensuring clarity and confidence at the leadership level