Community Service Manager
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | 30,483.03 |
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | Northampton, NN1 2NQ |
| Company: | Northamptonshire Mind |
| Job type: | Permanent |
| Job reference: | 163 |
Summary
Job Advert
This role is an exciting post within Northamptonshire Mind service delivery.
As a Community Services Manager based in Northampton, you will be at the forefront to build new and collaborative services within
the heart of the local community.
To welcome all living in the community to seek advice and access to services for their mental health and support in their journey
of recovery.
This role capitalizes and builds on the great services we are delivering to our local communities and maximises our community
relationships as a well-respected charity:
* Ensuring we deliver our current services locally, to the high-quality standards we set ourselves.
* Leading and managing the local community delivery team and projects.
* Continuing to develop new services based on information and new thinking or feedback from our service users and stakeholders.
* Tapping into local community spirit and building our brand, supported by the fundraising lead, to generate targeted funding to
deliver services.
Key Duties include:
* As a developing and expanding service, the post holder will be actively contributing to the shaping and development of the
service and taking the lead on certain tasks.
* To lead, motivate and manage a team of support workers, volunteers, and students.
* Overall responsibility for ensuring that service targets and deliverables are met across the differing funded projects.
* Working collaboratively with the team and CEO to develop existing services to be responsive to emerging stakeholder and
community needs and changing contexts and to be more effective.
* Overall responsibility for ensuring the timely submission of quality reports to funders (and other stakeholders where
required)
* Ensuring that services are developed and delivered across the team, in accordance with organisational policies and procedures
and best practice.
* Providing ongoing feedback and support to the team, as well as monthly 1:1 supervision line-management and appraisals.
* Managing safeguarding support to frontline support workers.
* Supporting the professional development of team members, both individually and collectively and promoting team wellbeing
* Attending monthly local community and leaders’ meetings.
* Representing the organisation at Local Area Partnerships, conferences, meetings and events.
* Work with service users and the local community to ensure projects are person centred.
* To understand the costs of service and manage the local budget.
* To provide on-site supervision for social work and other students, if applicable
* To manage the buildings and create fit for purpose space for delivery of our services. This includes Health & Safety,
maintenance and upkeep, security, annual checks, and cleaning.
* To develop and understand activity, outcome, and social impact information and to report on this to support contracts, bids,
and fundraising activity.
* Supporting the fundraising lead to develop and deliver a local fundraising plan.
* To report on agreed management information, both financial and non-financial, to the CEO.
Expectations:
All staff are expected to embody our mission, values, and competencies. This includes the expectation that they will:
* Show passion for what Mind does and the changes we are making for people with mental health problems.
* Work collaboratively across teams, services, locations, and organisations.
* Stand up for what they believe is best and trust in themselves and each other.
* Be open to others, ourselves and show a commitment to learning.
* Demonstrate organisational awareness and see the bigger picture while working towards objectives.
* Excellent communication skills and the ability to establish good working relationships with key stakeholder.
* Value diversity and treat others with respect, show sensitivity towards differences, promoting and encouraging diversity,
building on people’s skills and talents to enhance our work.
* Take responsibility for their decisions.
* Be prepared to work flexibly according to business need e.g. hot desking, home working
* Always maintain an appropriate level of confidentiality
* Strong commitment to empowering mental health service users and their recovery.
Experience and Skills:
* Experience of delivering and organising Mental Health support services in the areas of prevention and support
* Understanding of communities and how to effectively communicate with them.
* Line Management, leadership experience
* Ability to give and receive feedback.
* Resilience and ability to deal with challenging situations.
* Good interpersonal and communication skills
* Knowledge and understanding of mental health issues.
* Positive attitude towards people with mental health issues
* Good financial management skills and shrewd judgement
* Good organisational, administrative, and time-management skills and the ability to work under pressure, managing competing
priorities, and ensuring deadlines are met.
What we offer you:
* Full and part-time roles available, flexible working and job share opportunities.
* 31 days leave per year including public holidays, rising to 33 days after 5 years’ service, pro rata for part time employees.
* Comprehensive service-specific induction and ongoing regular supervision, on the job training both internal and external, and
development.
* Company sick pay
* Access to Blue Light Card
This role description is not an exhaustive list of duties and responsibilities but indicates the key responsibilities for the
role.
This role is an exciting post within Northamptonshire Mind service delivery.
As a Community Services Manager based in Northampton, you will be at the forefront to build new and collaborative services within
the heart of the local community.
To welcome all living in the community to seek advice and access to services for their mental health and support in their journey
of recovery.
This role capitalizes and builds on the great services we are delivering to our local communities and maximises our community
relationships as a well-respected charity:
* Ensuring we deliver our current services locally, to the high-quality standards we set ourselves.
* Leading and managing the local community delivery team and projects.
* Continuing to develop new services based on information and new thinking or feedback from our service users and stakeholders.
* Tapping into local community spirit and building our brand, supported by the fundraising lead, to generate targeted funding to
deliver services.
Key Duties include:
* As a developing and expanding service, the post holder will be actively contributing to the shaping and development of the
service and taking the lead on certain tasks.
* To lead, motivate and manage a team of support workers, volunteers, and students.
* Overall responsibility for ensuring that service targets and deliverables are met across the differing funded projects.
* Working collaboratively with the team and CEO to develop existing services to be responsive to emerging stakeholder and
community needs and changing contexts and to be more effective.
* Overall responsibility for ensuring the timely submission of quality reports to funders (and other stakeholders where
required)
* Ensuring that services are developed and delivered across the team, in accordance with organisational policies and procedures
and best practice.
* Providing ongoing feedback and support to the team, as well as monthly 1:1 supervision line-management and appraisals.
* Managing safeguarding support to frontline support workers.
* Supporting the professional development of team members, both individually and collectively and promoting team wellbeing
* Attending monthly local community and leaders’ meetings.
* Representing the organisation at Local Area Partnerships, conferences, meetings and events.
* Work with service users and the local community to ensure projects are person centred.
* To understand the costs of service and manage the local budget.
* To provide on-site supervision for social work and other students, if applicable
* To manage the buildings and create fit for purpose space for delivery of our services. This includes Health & Safety,
maintenance and upkeep, security, annual checks, and cleaning.
* To develop and understand activity, outcome, and social impact information and to report on this to support contracts, bids,
and fundraising activity.
* Supporting the fundraising lead to develop and deliver a local fundraising plan.
* To report on agreed management information, both financial and non-financial, to the CEO.
Expectations:
All staff are expected to embody our mission, values, and competencies. This includes the expectation that they will:
* Show passion for what Mind does and the changes we are making for people with mental health problems.
* Work collaboratively across teams, services, locations, and organisations.
* Stand up for what they believe is best and trust in themselves and each other.
* Be open to others, ourselves and show a commitment to learning.
* Demonstrate organisational awareness and see the bigger picture while working towards objectives.
* Excellent communication skills and the ability to establish good working relationships with key stakeholder.
* Value diversity and treat others with respect, show sensitivity towards differences, promoting and encouraging diversity,
building on people’s skills and talents to enhance our work.
* Take responsibility for their decisions.
* Be prepared to work flexibly according to business need e.g. hot desking, home working
* Always maintain an appropriate level of confidentiality
* Strong commitment to empowering mental health service users and their recovery.
Experience and Skills:
* Experience of delivering and organising Mental Health support services in the areas of prevention and support
* Understanding of communities and how to effectively communicate with them.
* Line Management, leadership experience
* Ability to give and receive feedback.
* Resilience and ability to deal with challenging situations.
* Good interpersonal and communication skills
* Knowledge and understanding of mental health issues.
* Positive attitude towards people with mental health issues
* Good financial management skills and shrewd judgement
* Good organisational, administrative, and time-management skills and the ability to work under pressure, managing competing
priorities, and ensuring deadlines are met.
What we offer you:
* Full and part-time roles available, flexible working and job share opportunities.
* 31 days leave per year including public holidays, rising to 33 days after 5 years’ service, pro rata for part time employees.
* Comprehensive service-specific induction and ongoing regular supervision, on the job training both internal and external, and
development.
* Company sick pay
* Access to Blue Light Card
This role description is not an exhaustive list of duties and responsibilities but indicates the key responsibilities for the
role.