Warm Homes Administrator
| Posting date: | 13 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | leicestershire, LE3 8RA |
| Company: | Leicestershire County Council |
| Job type: | Permanent |
| Job reference: | 7078 |
Summary
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA
Salary: £25,191 - 25,590 per annum (Pro rata for part time)
Working Hours: 37 Hours over 5 Days
Contract Type: Permanent
Closing Date: 25th February 2026
Interview Date(s): 10th March 2026 (tentative)
The Leicestershire Warm Homes service sits as part of the Public Health, Law and Governance Department, Community Delivery arm and is pleased to be recruiting for the position of Warm Homes Administrator.
The role will provide support to the wider Warm Homes Team who provide information, advice, and guidance, delivering projects to enable and maintain warm and healthy homes.
You will support and be a part of the Warm Homes Team in the raising of awareness of fuel poverty indicators, the service offer and encourage warm home initiatives to support people to maintain their well-being, live independently, comfortably and safely in their homes and reduce incidence of fuel poverty and excess winter deaths linked to cold homes.
About the Role
The key duties of the role will be:
- Triage of incoming referrals to the Warm Homes telephone line
- Log referrals onto case management system
- To provide support to the Warm Homes Team e.g. inputting referrals, mail outs, room bookings. Managing Warm Homes telephone line, giving basic information and signposting where appropriate via telephone, email and letter, and escalate queries to Warm Homes Team members as appropriate.
- Maintain Warm Homes service email inboxes and dealing with queries as appropriate.
- Providing administrative support for meetings including taking minutes.
- Manage stock of winter wellness pack items
Currently the role is likely to involve a hybrid model of home and office-based working.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
A basic DBS check is required for this post.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- NVQ2 in Business Administration, equivalent qualification OR relevant demonstrable experience in a customer facing environment
- Excellent communication skills both written and verbal
- Able to adapt to deal with a wide range of customers
- A good knowledge of Public Health services
- Previous administrative experience at a similar level
- Use of ICT applications relevant to the post, i.e. Word, Excel, Power Point, Publisher
- Experience of administrative support of events and training i.e. booking places, room bookings, confirmations etc.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Tina Potter, Warm Homes Co-ordinator
Telephone: 0116 305 6227
To contact me via email,please click here.
Alex Clark, Warm Homes Manager (out of office 16th - 23rd February)
Telephone: 0116 305 0168
To contact me via email, please click here.
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
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