Receptionist
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | Cleethorpes, DN35 7XE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1519-26-0000 |
Summary
To act as first point of contact and representative for the practice either by telephone or face to face. Liaise with all groups including but not exclusive to patients, trade people, pharmacies, clinical staff, outside providers. Excellent interpersonal communication skills are essential to this role. Use Care Navigation skills to assess and direct patients to the appropriate clinicians or organisations, book appointments for correct time allocation. Use practice confirmation methods and tools such as Accurx and Ardens. Be able to use the system one applications to amend patient information, issue prescriptions from repeat template, request acute medication, issue online logins and update records appropriately. Entering accurate, relevant, concise data/details in to the patient record via various methods for example Ardens templates and transferring messages to the appropriate person through nominated pathways i.e. task, appointment or other means. Completing returned correspondence requests to groups and personal task boxes, and relaying accurate information to nominated patients. Ensuring records are correct and the patients receive appropriate paperwork for their request i.e. prescriptions or consent forms Processing and recording both incoming and outgoing papers, e.g. consent forms, registration papers and documents in and out, including collecting payments for private work. Recording outgoing documents and recording these appropriately. Re-visiting computerised records to ensure accuracy of information entered, especially when personal information is being amended. Ensuring all practice policies and processes are followed in relation to health and safety, confidentiality and all others as per staff handbook. Using NHS Email communication system and ensuring this is checked regularly as an in-house communication method. Liaising with the District Nurses and other clinicians to ensure housebound patients are reviewed. Any other duties as may be delegated.