Senior Business Support Administrator
| Posting date: | 12 February 2026 |
|---|---|
| Salary: | £26,927.00 to £31,678.00 per year |
| Hours: | Full time |
| Closing date: | 19 February 2026 |
| Location: | Chelmsford, Essex, CM1 1QH |
| Company: | Essex County Council |
| Job type: | Contract |
| Job reference: | req21668_1770908646 |
Summary
Senior Business Support Administrator
Fixed Term, Full Time
£26,927 to £31,678 per annum
Location: Chelmsford
Closing Date: 17/02/2026
Please note this vacancy is available as a fixed term contract or secondment opportunity up until 28/02/2027.
There will be an expectation for you to attend the office based at County Hall, Chelmsford approximately 3 days per week. There may also be a requirement to attend other Essex County Council offices during the Contract.
Please note interviews for this role will be taking place on 27/02/2026 at County Hall, Chelmsford.
The Role
Business Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council.
A Senior Business Support Administrator is a first line people manager and an experienced administration and customer service professional. Working as part of a business support team to deliver administrative and customer service activities, proactively managing workload, taking initiative, and using personal judgement to resolve internal and external customer issues. A strong working knowledge of the activities provided, and the processes required is essential.
This role requires line management skills to undertake performance, development and wellbeing conversations and associated activities to support the team to achieve success. Advanced knowledge of systems and processes undertaken by the team. The ability to gather insight and data which can be developed into opportunities to improve processes and effectiveness of the team. Problem solving skills to deal with the more complex issues that may arise and strong customer service skills to effectively respond to customer feedback. The ability to collaborate across team boundaries is key to this role.
Accountabilities
- Line management of a team, responsible for their performance, development and wellbeing, supporting individuals to achieve success through coaching, mentoring and advocacy.
- Providing high quality, face to face or remote administration and customer services. Undertaking the most complex business support activities, either in a Business Centre or aligned to a customer team.
- Working on own initiative, proactively resolving problems, and regularly exploring new ways to provide services more effectively.
- Leading on process reviews and contributing to more complex projects.
- Managing own time and that of others to effectively meet deadlines and SLAs and proactively communicating with customers and/line manager(s) to update on progress.
- Resolving internal and customer queries alerting customers and/ line Manager(s) to urgent or complex issues when required.
- Maintaining an up to date knowledge of processes, corporate systems and standards, sharing useful knowledge and information to the Business Support team.
- Demonstrate professional communication and engagement with customers and colleagues to ensure an effective business support service.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to RQF Level 2 (GCSE), including Maths and English, with an NVQ Administration Level 2 or equivalent by experience.
- Evidence of continuing professional development and commitment to learning through theory and practice.
- Ability to have effective wellbeing, performance and development conversations to help a team of BSA's to be successful in their role and support to achieve their aspirations for the future.
- Clear verbal, electronic, and written skills of communication.
- Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
- Computer literacy, advanced knowledge of relevant software and systems and drive to explore emerging technology.
- Intermediate skills in continuous improvement methodology and a curious mindset.
- Thorough knowledge of document management processes and associated legislation for information security.
- Ability to maintain a high degree of quality and accuracy in all work.
- Good time management skills and the ability to prioritise work for self and others.
- Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.