Estimator
| Posting date: | 12 February 2026 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 14 March 2026 |
| Location: | Braintree, Essex |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Lasered Components |
| Job type: | Permanent |
| Job reference: |
Summary
Responsible for processing technical quotations, amending orders, providing exceptional customer service through order and key management. Responsible for chasing and securing warm quotes and reestablishing rapport with dormant customers, to contribute to the team KPIs whilst having an emphasis on the teamwork and business profitability.
Communication
• To be the first point of contact for all incoming customer calls for enquiries, sign posting or advice. The Estimator should prioritise enquiries, take written shorthand notes of relevant calls and competently use the internal phone app for transferring calls.
• Respond to emails using relevant and bespoke templates when appropriate. Construct concise, grammatically correct content with the use of professional language and terminology.
• Ensure the correct consistent templates are used and are made bespoke where necessary.
• Communicate with colleagues internally to ensure that knowledge of certain jobs is shared or escalated as per internal processes, or when there is planned absence through recorded handovers.
• Using exceptional communication and interpersonal skills, build strong customer relationships and rapport with designated accounts. Record any bespoke requirements for the account in relevant MRP and on the Customer Directory.
• Chase and check back with customers within designated time frames using both verbal and written communication with the view to understand when the order will be placed or to close the sale.
• Keep customers advised of changes internally such as lead times or pricing which may affect the order.
• Gather feedback from customers who have not proceeded to order. Update relevant systems for data purposes. Identify if there are any reoccurring trends and escalate these to the Internal Sales Team Supervisor / Manager for further review. Escalate any lost jobs that are of significant high value.
• Gather and record feedback on key accounts.
• Actively contribute to internal projects and documentation whilst managing good communication and stakeholders with changes. E.g “Nuclino”.
Technical / Administrative
• Prepare bespoke quotations for customers from the information provided.
• Edit quotes and orders on to the Sigma MRP system to reflect any required changes as a priority.
• Identify any priorities within personal inboxes, dependent on key account needs. Secondary, filter and prioritise from personal and shared inboxes and work through these in an appropriate and timely manner.
• Complete recut / credit request forms when necessary, gathering relevant investigative data, collating it for review and sign off.
• Have an awareness of accounts and proforma processes. Be aware of any customers on the stop list or flag any payment issues or concerns with the Internal Sales Supervisor.
• Follow the internal drawing process map, inclusive of reading, cleaning, and amending technical drawings. Complete appropriate disclaimer forms with the customer.
• Collate and appropriately label folders for the Auditing department and assist in their departmental processes where appropriate.
• Work through jobs on query, these should be dealt with immediately and advise the Auditing department as per the process.
What we are looking for?
• Strong organisation skills and capable of working quickly and accurately under his/her own initiative in a busy sales office environment.
• Excellent customer handling skills and experience with a strong focus towards achieving exceptional customer service.
• A confident, self-motivated team player, who is aware of their role within the team.
• Excellent telephone manner who can handle customers from a range of industries, levels, background, and personality types.
• Strong inter-personal skills, being comfortable and able to communicate effectively at all levels from the shop floor to the executive – internally and with our customers.
• Strong problem-solving ability and experience of seeing solutions through to completion.
Communication
• To be the first point of contact for all incoming customer calls for enquiries, sign posting or advice. The Estimator should prioritise enquiries, take written shorthand notes of relevant calls and competently use the internal phone app for transferring calls.
• Respond to emails using relevant and bespoke templates when appropriate. Construct concise, grammatically correct content with the use of professional language and terminology.
• Ensure the correct consistent templates are used and are made bespoke where necessary.
• Communicate with colleagues internally to ensure that knowledge of certain jobs is shared or escalated as per internal processes, or when there is planned absence through recorded handovers.
• Using exceptional communication and interpersonal skills, build strong customer relationships and rapport with designated accounts. Record any bespoke requirements for the account in relevant MRP and on the Customer Directory.
• Chase and check back with customers within designated time frames using both verbal and written communication with the view to understand when the order will be placed or to close the sale.
• Keep customers advised of changes internally such as lead times or pricing which may affect the order.
• Gather feedback from customers who have not proceeded to order. Update relevant systems for data purposes. Identify if there are any reoccurring trends and escalate these to the Internal Sales Team Supervisor / Manager for further review. Escalate any lost jobs that are of significant high value.
• Gather and record feedback on key accounts.
• Actively contribute to internal projects and documentation whilst managing good communication and stakeholders with changes. E.g “Nuclino”.
Technical / Administrative
• Prepare bespoke quotations for customers from the information provided.
• Edit quotes and orders on to the Sigma MRP system to reflect any required changes as a priority.
• Identify any priorities within personal inboxes, dependent on key account needs. Secondary, filter and prioritise from personal and shared inboxes and work through these in an appropriate and timely manner.
• Complete recut / credit request forms when necessary, gathering relevant investigative data, collating it for review and sign off.
• Have an awareness of accounts and proforma processes. Be aware of any customers on the stop list or flag any payment issues or concerns with the Internal Sales Supervisor.
• Follow the internal drawing process map, inclusive of reading, cleaning, and amending technical drawings. Complete appropriate disclaimer forms with the customer.
• Collate and appropriately label folders for the Auditing department and assist in their departmental processes where appropriate.
• Work through jobs on query, these should be dealt with immediately and advise the Auditing department as per the process.
What we are looking for?
• Strong organisation skills and capable of working quickly and accurately under his/her own initiative in a busy sales office environment.
• Excellent customer handling skills and experience with a strong focus towards achieving exceptional customer service.
• A confident, self-motivated team player, who is aware of their role within the team.
• Excellent telephone manner who can handle customers from a range of industries, levels, background, and personality types.
• Strong inter-personal skills, being comfortable and able to communicate effectively at all levels from the shop floor to the executive – internally and with our customers.
• Strong problem-solving ability and experience of seeing solutions through to completion.