Benefits Advisor
| Posting date: | 12 February 2026 |
|---|---|
| Salary: | £32,000 to £37,000 per month |
| Hours: | Full time |
| Closing date: | 23 February 2026 |
| Location: | Thatcham, West Berkshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7758 |
Summary
Can you deliver customer-centric welfare benefit advice and income maximisation?
We have an opportunity for a Customer Income Advisor to join our Customer Accounts team covering the Oxford area, with the opportunity to work hybrid in the office and home working.
(please note, your office base will be Greenham, Thatcham)
The role:
As a Customer Income Advisor you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.
To be successful in this role you'll need:
An up to date working knowledge of the benefits system
Experience of supporting customers to complete statements and applications
The ability to work with internal and external partners to achieve the best outcome for the customer
Experience of supporting vulnerable customers with kindness and empathy
Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
A DBS check will also be undertaken for the successful candidate.
What we can offer you
As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Great benefits including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Option to buy or sell holiday as part of our flexible benefits package
3 extra paid Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us
SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
We have an opportunity for a Customer Income Advisor to join our Customer Accounts team covering the Oxford area, with the opportunity to work hybrid in the office and home working.
(please note, your office base will be Greenham, Thatcham)
The role:
As a Customer Income Advisor you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.
To be successful in this role you'll need:
An up to date working knowledge of the benefits system
Experience of supporting customers to complete statements and applications
The ability to work with internal and external partners to achieve the best outcome for the customer
Experience of supporting vulnerable customers with kindness and empathy
Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
A DBS check will also be undertaken for the successful candidate.
What we can offer you
As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Great benefits including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Option to buy or sell holiday as part of our flexible benefits package
3 extra paid Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us
SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.