Service Delivery Lead/Project Management
| Posting date: | 12 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | Carlisle, CA2 7AJ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A2260-26-0003 |
Summary
Duties and Responsibilities People and HR Is responsible for non-clinical line management of all practice staff informs recruitment plans, performs appraisals, follows disciplinary, grievance, performance management policies, identifies training and development needs, carries out local site inductions. Manage rotas, annual leave and absences to ensure adequate staffing levels and reporting resource problems Implements HR policy Manage individual and team performance, including annual reviews in line with policies. Ensure that the staff teams are adequately trained and competent in their role Maintain accurate attendance data and instigate interventions to manage attendance as appropriate. Hold regular staff meetings to ensure practice, system and national developments are disseminated and staff can raise issues and feed back to managers. To manage any disciplinary, grievance issues in line with NCPC procedures. Contribute to staff and resource planning activity. Monitor staffing and overtime budgets. Provide accurate information to payroll provider to ensure accurate payroll and pension administration. Development and Improvement Lead on agreed projects or programmes focussing on improvement or change. Drive innovation, improvement, modernisation and high levels of staff and patient satisfaction. Work with the Locality Lead to identify ways of working across practice sites/in a locality to develop and deliver effective and efficient services. Working alongside the Locality Lead and operational staff to ensure they have all the necessary tools to achieve high quality outcomes Involve all staff in continuous service improvement Finance Manage and record local expenditure within a delegated budget. Manage petty cash expenditure. Monitor staffing expenditure within delegated budgets. Monitor and Reconcile NHS income against activity using NCPC accounting systems Ensure claims are prepared accurately and within time limits. Provide financial information to support preparation of accounts and to aid decision making. Premises and Equipment Responsibility for the security, repairs, maintenance and insurance of premises and equipment. Ensure that premises and equipment comply with current safety and quality regulations, including, but not limited to; the Health and Safety at Work Act, Fire Regulations, Electricity at Work Regulations, Water Hygiene, Equipment Testing and calibration regulations Liaise with contractors to ensure access to premises where works are required. Maintain effective records including evidence of testing, risk assessments and safe working practices. Investigate and record accidents and incidents. Report any incidents or accidents in compliance with RIDDOR. Performance and Quality Ensure that accurate performance data is available to aid decision making. Monitor practice performance against national and local targets, including QoF, LIS, Screening and Immunisation programs, Enhances Service standards and prescribing measures. Monitor patient feedback measures including the Friends and Family test, patient surveys and compliments and complaints. Manage the local complaints process. Ensure that significant events are recorded and actions implemented. Where appropriate share and or escalate complaints and significant events. Liaison with other service providers to ensure effective care is delivered. Patient Services Coordinate patient and stakeholder engagement. Monitor the effectiveness of patient services, using surveys, friends and family tests as a measure of effectiveness. Respond to patient complaints, in line with the practice complaints procedure. Act as the point of referral for patient queries. External Relationships Ensure effective and timely communication, including being one of the practice contacts for the PCO, PCN and other partners organisation. Internal Relationships Work with the Locality Lead and practice sites in a matrix structure to support the development of cross site working to support operational delivery. IT and Digital Responsibility for computer system, including maintenance and updates. Oversight of third-party apps and communication tools. Ensure adherence with national and local information governance requirements. Act as local administrator for clinical system