Neighbourhood Officer
| Posting date: | 12 February 2026 |
|---|---|
| Salary: | £32,061.00 to £33,699.00 per year |
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | Blackpool, Lancashire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Blackpool Coastal Housing |
| Job type: | Permanent |
| Job reference: | 26/228 |
Summary
Ref: 26/228
Neighbourhood Officer
Permanent
Scale 6 (£32,061 - £33,699 per annum)
37 hours per week
Neighbourhood Officers provide a high-quality, customer-focused, holistic housing management service to our residents, dealing with enquiries on a range of housing related issues.
About the Role
The role of Neighbourhood Officer combines elements of enforcement (around breaches of tenancy, anti-social behaviour or tenancy fraud), community safety (keeping residents’ safe in their neighbourhoods), housing management and community engagement (working with residents to identify priorities for change and supporting them to realise these ambitions), in their homes and out within the community.
This role will involve Investigating and reviewing cases of breach of tenancy, offering advice and support to residents while responding to issues in line with BCH’s policies, procedures, service standards, and national legislation. You will also be responsible for proactively identifying safeguarding issues, managing cases, and providing support by working with agencies to ensure that all follow-up actions are recorded and completed in accordance with BCH’s Safeguarding Policy.
You will be required to actively engage with the local community to understand their priorities and aspirations for their neighbourhoods. Consult on proposed initiatives, organise and attend meetings, and involve residents in the decision-making process. Identify preferred methods for local residents to participate and offer appropriate opportunities for involvement within the community.
Key Responsibilities
The successful applicants will carry out neighbourhood walkabouts to support and enhance the identification of issues within estates and communal areas, including coordinating and conducting block, garden, and site inspections, as well as participating in estate walkabouts with other agencies and residents.
Neighbourhood Officers have responsibility for managing all neighbourhood-related tasks in their designated area, including property inspections and taking appropriate actions, such as enforcement when required, to ensure properties are maintained to acceptable standards. This will include handling all estate management tasks within your assigned caseload.
Applicants must possess good verbal and written communication skills, including the ability and confidence to instigate difficult conversations, being clear on reasons, objectives whilst remaining empathetic and being able to record information in appropriate formats effectively, accurately and concisely between tenants, colleagues and external agencies.
Liaising with other departments within BCH, such as the Rents and the Repairs Teams, alongside developing links with other outside agencies, such as social services and mental health services is essential.
The Ideal Candidate Must Possess:
• Experience of assisting individuals with a wide range of challenging needs, alongside a commitment to working with vulnerable people.
• The ability to work in a supportive and empathetic manner whilst empowering and promoting independence
• Experience of working in a customer service role
• 3 GCSE’s (or equivalent) at Grade C/4 or above, to include Maths and English
• Possession of a BTEC Level 3 Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners, or if not held, the ability and willingness to work towards this qualification within 3 years of commencement
Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).
How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information about this position please email Deborah Scanlan, Neighbourhoods Team Leader on deborah.scanlan@bch.co.uk or 07483 172510 or alternatively Claire Duxbury, Neighbourhoods Team Leader on claire.duxbury@bch.co.uk
To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.
Please ensure your application clearly demonstrates your suitability for this position.
Closing date for applications: Thursday 5th March 2026, midnight
Interview date: Friday 13th March 2026
Neighbourhood Officer
Permanent
Scale 6 (£32,061 - £33,699 per annum)
37 hours per week
Neighbourhood Officers provide a high-quality, customer-focused, holistic housing management service to our residents, dealing with enquiries on a range of housing related issues.
About the Role
The role of Neighbourhood Officer combines elements of enforcement (around breaches of tenancy, anti-social behaviour or tenancy fraud), community safety (keeping residents’ safe in their neighbourhoods), housing management and community engagement (working with residents to identify priorities for change and supporting them to realise these ambitions), in their homes and out within the community.
This role will involve Investigating and reviewing cases of breach of tenancy, offering advice and support to residents while responding to issues in line with BCH’s policies, procedures, service standards, and national legislation. You will also be responsible for proactively identifying safeguarding issues, managing cases, and providing support by working with agencies to ensure that all follow-up actions are recorded and completed in accordance with BCH’s Safeguarding Policy.
You will be required to actively engage with the local community to understand their priorities and aspirations for their neighbourhoods. Consult on proposed initiatives, organise and attend meetings, and involve residents in the decision-making process. Identify preferred methods for local residents to participate and offer appropriate opportunities for involvement within the community.
Key Responsibilities
The successful applicants will carry out neighbourhood walkabouts to support and enhance the identification of issues within estates and communal areas, including coordinating and conducting block, garden, and site inspections, as well as participating in estate walkabouts with other agencies and residents.
Neighbourhood Officers have responsibility for managing all neighbourhood-related tasks in their designated area, including property inspections and taking appropriate actions, such as enforcement when required, to ensure properties are maintained to acceptable standards. This will include handling all estate management tasks within your assigned caseload.
Applicants must possess good verbal and written communication skills, including the ability and confidence to instigate difficult conversations, being clear on reasons, objectives whilst remaining empathetic and being able to record information in appropriate formats effectively, accurately and concisely between tenants, colleagues and external agencies.
Liaising with other departments within BCH, such as the Rents and the Repairs Teams, alongside developing links with other outside agencies, such as social services and mental health services is essential.
The Ideal Candidate Must Possess:
• Experience of assisting individuals with a wide range of challenging needs, alongside a commitment to working with vulnerable people.
• The ability to work in a supportive and empathetic manner whilst empowering and promoting independence
• Experience of working in a customer service role
• 3 GCSE’s (or equivalent) at Grade C/4 or above, to include Maths and English
• Possession of a BTEC Level 3 Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners, or if not held, the ability and willingness to work towards this qualification within 3 years of commencement
Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).
How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information about this position please email Deborah Scanlan, Neighbourhoods Team Leader on deborah.scanlan@bch.co.uk or 07483 172510 or alternatively Claire Duxbury, Neighbourhoods Team Leader on claire.duxbury@bch.co.uk
To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.
Please ensure your application clearly demonstrates your suitability for this position.
Closing date for applications: Thursday 5th March 2026, midnight
Interview date: Friday 13th March 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.