Business Analyst
| Posting date: | 12 February 2026 |
|---|---|
| Salary: | £43,323.00 per year |
| Hours: | Full time |
| Closing date: | 23 February 2026 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Gentoo Group Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
Salary :
£43,323.00
Job Description:
Job Title: Business Analyst
Department: Business Improvement and Change
Location: Doxford Park, Sunderland
Join us at Gentoo and play a key role in shaping the future of our services for customers, colleagues and business partners. Reporting to Gentoo’s Business Analysis Manager, you’ll partner across the Group to provide expert business analysis and improvement support.
You’ll bring structure, insight and curiosity to our continuous improvement activities -helping us identify opportunities, solve problems and deliver meaningful, measurable value.
What you will be doing:
Lead and deliver a portfolio of business analysis and improvement activities across projects and business as usual work.
Apply a range of tools and methodologies to deliver effective outcomes by:
Defining clear problem statements with stakeholders.
Selecting the most appropriate approaches, tools and techniques.
Mapping, analysing and redesigning ‘as is’ and ‘to be’ processes to shape customer and business focused services.
Creating user stories and capturing business requirements.
Documenting all scenarios, including “happy” and “unhappy” paths.
Facilitating cross functional discussions to gather insights and information.
Producing clear verbal and written reports for stakeholders.
Supporting user acceptance testing to ensure successful delivery.
Capturing lessons learned to enhance future ways of working.
Use data to support decision making and remain focused on the core problem.
Collaborate across the business—including with IT, project and change teams—to deliver activity to plan.
Maintain a strong understanding of what matters to customers, colleagues and business partners.
Constructively challenge existing processes and ways of working, ensuring future solutions reflect best practice.
Identify improvement opportunities aligned to our corporate strategy, enhancing customer experience, value for money and commercial benefits.
Promote collaboration and cross Group working to support a One Gentoo approach.
Stay current with business analysis and improvement best practices, continually evolving our methods and tools.
Coach colleagues to strengthen business analysis awareness and capability across the Group.
What you will bring:
Demonstrable work experience in the position of a Business Analyst within a highly regulated environment, ideally in Housing; however, other regulated sectors will be considered.
Broad understanding of business improvement and analysis methodologies.
Proven ability to map end to end ‘as is’ and ‘to be’ processes for technical and non technical change.
Practical experience with business analysis and improvement tools and frameworks, including:
▪ Lean Six Sigma
▪ Prince2
▪ Data analysis tools (Excel, Qlik, Tableau)
▪ ITIL
Strong business analysis, problem solving and analytical capability.
Ability to interpret complex data into clear, actionable insight.
Good understanding of KPIs, success measures and ROI.
Confident, engaging, collaborating and constructively challenging stakeholders at all levels.
Highly developed written and verbal communication skills.
Ability to communicate effectively with technical and non technical audiences.
A process-driven approach, using data to inform decisions.
Ability to manage multiple priorities and work effectively at pace.
Adaptability, resilience and comfortable with change.
Proactive, self motivated and outcome-focused.
A collaborative team player who supports knowledge sharing.
Committed to continuous improvement and personal development.
It would be great if you had the following:
Experience in the housing or public sector, large scale digital transformation, and influencing senior stakeholders.
Skills in ITIL and familiarity with Agile/Scrum and Waterfall delivery methodologies.
Exposure to change management frameworks such as Prosci.
Understanding of data warehousing and data architecture principles.
Qualifications in Lean/Six Sigma and Business Analysis.
Some of our great benefits include:
• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme
• Enhanced family-friendly leave
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
Salary :
£43,323.00
Job Description:
Job Title: Business Analyst
Department: Business Improvement and Change
Location: Doxford Park, Sunderland
Join us at Gentoo and play a key role in shaping the future of our services for customers, colleagues and business partners. Reporting to Gentoo’s Business Analysis Manager, you’ll partner across the Group to provide expert business analysis and improvement support.
You’ll bring structure, insight and curiosity to our continuous improvement activities -helping us identify opportunities, solve problems and deliver meaningful, measurable value.
What you will be doing:
Lead and deliver a portfolio of business analysis and improvement activities across projects and business as usual work.
Apply a range of tools and methodologies to deliver effective outcomes by:
Defining clear problem statements with stakeholders.
Selecting the most appropriate approaches, tools and techniques.
Mapping, analysing and redesigning ‘as is’ and ‘to be’ processes to shape customer and business focused services.
Creating user stories and capturing business requirements.
Documenting all scenarios, including “happy” and “unhappy” paths.
Facilitating cross functional discussions to gather insights and information.
Producing clear verbal and written reports for stakeholders.
Supporting user acceptance testing to ensure successful delivery.
Capturing lessons learned to enhance future ways of working.
Use data to support decision making and remain focused on the core problem.
Collaborate across the business—including with IT, project and change teams—to deliver activity to plan.
Maintain a strong understanding of what matters to customers, colleagues and business partners.
Constructively challenge existing processes and ways of working, ensuring future solutions reflect best practice.
Identify improvement opportunities aligned to our corporate strategy, enhancing customer experience, value for money and commercial benefits.
Promote collaboration and cross Group working to support a One Gentoo approach.
Stay current with business analysis and improvement best practices, continually evolving our methods and tools.
Coach colleagues to strengthen business analysis awareness and capability across the Group.
What you will bring:
Demonstrable work experience in the position of a Business Analyst within a highly regulated environment, ideally in Housing; however, other regulated sectors will be considered.
Broad understanding of business improvement and analysis methodologies.
Proven ability to map end to end ‘as is’ and ‘to be’ processes for technical and non technical change.
Practical experience with business analysis and improvement tools and frameworks, including:
▪ Lean Six Sigma
▪ Prince2
▪ Data analysis tools (Excel, Qlik, Tableau)
▪ ITIL
Strong business analysis, problem solving and analytical capability.
Ability to interpret complex data into clear, actionable insight.
Good understanding of KPIs, success measures and ROI.
Confident, engaging, collaborating and constructively challenging stakeholders at all levels.
Highly developed written and verbal communication skills.
Ability to communicate effectively with technical and non technical audiences.
A process-driven approach, using data to inform decisions.
Ability to manage multiple priorities and work effectively at pace.
Adaptability, resilience and comfortable with change.
Proactive, self motivated and outcome-focused.
A collaborative team player who supports knowledge sharing.
Committed to continuous improvement and personal development.
It would be great if you had the following:
Experience in the housing or public sector, large scale digital transformation, and influencing senior stakeholders.
Skills in ITIL and familiarity with Agile/Scrum and Waterfall delivery methodologies.
Exposure to change management frameworks such as Prosci.
Understanding of data warehousing and data architecture principles.
Qualifications in Lean/Six Sigma and Business Analysis.
Some of our great benefits include:
• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme
• Enhanced family-friendly leave
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.