Contracts Manager - Estate Services
| Posting date: | 11 February 2026 |
|---|---|
| Salary: | £40,500 to £45,000 per year |
| Hours: | Full time |
| Closing date: | 25 February 2026 |
| Location: | Weston-super-Mare, South West, BS24 7JP |
| Company: | LiveWest Homes Ltd |
| Job type: | Permanent |
| Job reference: | 59165822 |
Summary
About The Role
We are looking for a motivated and customer‑focused Contracts Manager to join our Estate Services team. In this role, you will take responsibility for the operational management of our cleaning, window cleaning, waste removal and parking enforcement contracts. You’ll help ensure our communities receive excellent, reliable services through strong contract performance, value for money and a commitment to continuous improvement.
Key Responsibilities:
- Estate Services contracts end‑to‑end, ensuring compliance with specifications and effective financial oversight.
- Monitor on‑site performance using RAG scoring, audits and agreed service standards.
- Analyse KPIs and support delivery of positive Tenant Satisfaction Measures.
- Work collaboratively with contractors to drive improvements and resolve issues quickly.
- Respond to customer enquiries and complaints, identifying and sharing learning.
- Visit sites, review works and maintain accurate records to demonstrate value for money.
Why Join LiveWest:
At LiveWest, you’ll be part of a friendly and supportive team where you can make a real impact on the communities we serve. You’ll have the opportunity to develop your skills, work autonomously and help shape the delivery of high‑quality services across our neighbourhoods.
This is a full‑time, permanent role working 40 hours per week.
This is a mobile role based in the field in the area – you should be based within a 30‑minute of Weston-Super-Mare.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
For further information about this role, and LiveWest, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Contracts Manager - Estate Services, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- Experience managing Estate‑related contracts such as cleaning, window cleaning or waste management.
- Experience managing high‑value contracts.
- Knowledge of Health & Safety legislation and contractor compliance.
- Strong attention to detail with the ability to analyse data and identify trends.
- Competent IT skills across core systems including Excel and Word.
- Ability to interpret maps and specifications, including familiarity with GIS tools.
- Excellent communication skills and a customer‑focused approach.
- Flexible approach to working hours.
Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
About The Company
Our Reward and Benefits:
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
We are looking for a motivated and customer‑focused Contracts Manager to join our Estate Services team. In this role, you will take responsibility for the operational management of our cleaning, window cleaning, waste removal and parking enforcement contracts. You’ll help ensure our communities receive excellent, reliable services through strong contract performance, value for money and a commitment to continuous improvement.
Key Responsibilities:
- Estate Services contracts end‑to‑end, ensuring compliance with specifications and effective financial oversight.
- Monitor on‑site performance using RAG scoring, audits and agreed service standards.
- Analyse KPIs and support delivery of positive Tenant Satisfaction Measures.
- Work collaboratively with contractors to drive improvements and resolve issues quickly.
- Respond to customer enquiries and complaints, identifying and sharing learning.
- Visit sites, review works and maintain accurate records to demonstrate value for money.
Why Join LiveWest:
At LiveWest, you’ll be part of a friendly and supportive team where you can make a real impact on the communities we serve. You’ll have the opportunity to develop your skills, work autonomously and help shape the delivery of high‑quality services across our neighbourhoods.
This is a full‑time, permanent role working 40 hours per week.
This is a mobile role based in the field in the area – you should be based within a 30‑minute of Weston-Super-Mare.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
For further information about this role, and LiveWest, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Contracts Manager - Estate Services, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- Experience managing Estate‑related contracts such as cleaning, window cleaning or waste management.
- Experience managing high‑value contracts.
- Knowledge of Health & Safety legislation and contractor compliance.
- Strong attention to detail with the ability to analyse data and identify trends.
- Competent IT skills across core systems including Excel and Word.
- Ability to interpret maps and specifications, including familiarity with GIS tools.
- Excellent communication skills and a customer‑focused approach.
- Flexible approach to working hours.
Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
About The Company
Our Reward and Benefits:
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.