Care Navigator

Posting date:	11 February 2026
Salary:	£12.21 per hour
Additional salary information:	£12.21 an hour
Hours:	Full time
Closing date:	27 February 2026
Location:	Stafford, ST16 1BS
Company:	NHS Jobs
Job type:	Contract
Job reference:	A0987-26-0002

Summary

Job role: Care Navigator Job type: Temporary maternity cover Start date: end of March, beginning of April Working hours: 30hrs in total per week: Monday 9.5hrs, Wednesday 6.5hrs, Thursday 6hrs and Friday 8hrs; start and finish times to be discussed Salary: £12.21 per hour Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS About Us We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans. Job role overview To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population. Duties include but are not limited to Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Process patient requests for appointments Process repeat prescription requests Initiate contact with and respond to requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and noticeboards Support all clinical staff with general tasks as requested Undertake all mandatory training and induction programmes Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Contribute to public health campaigns (e.g., flu clinics) through advice or direct care Skills and experience: Essential: Experience working in a primary care setting Excellent communication skills Clear & polite telephone manner Problem-solver with the ability to process information accurately and effectively, interpreting data as required Sensitive and empathetic in distressing situations Desirable: Experience working as a care navigator Experience using EMIS Healthcare qualification (level 2) or working towards gaining equivalent level Benefits: 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata) NHS Pension Scheme Enhanced family leave Enhanced sick pay Disclosure and Barring Service Check