Resort Host

Posting date:	11 February 2026
Salary:	Not specified
Additional salary information:	Competitive
Hours:	Full time
Closing date:	12 March 2026
Location:	Overseas, 8200-593
Company:	Saga
Job type:	Temporary
Job reference:	saga/TP/205960/3419

Summary

Resort Host

Remuneration € Competitive

Applicants must have the right to work in Portugal.

Please note: Accommodation is not provided for this role, and applicants must live within a commutable distance to The Patio Suites Hotel, Pinhal do Concelho, Albufeira to be considered.

Professional fluency in English is required. Applications must be submitted with a CV in English.

This is an exciting opportunity for passionate Resort Host to join us for an initial two-month fixed term assignment May – June 2026, with the possibility to extend for a further period from September 2026.

If you are passionate about travel, love providing exceptional customer satisfaction and would describe yourself as a real people person with bucket loads of passion, then this could be the role for you.

Your role will be integral in ensuring that our guests receive a world-class holiday and an experience they’ll never forget. We want our holidaymakers to arrive as a guest and leave us as friends and ambassadors for our brand! As well as delivering on-hand advice and support, you will be responsible for delivering a diverse range of activities throughout their stay, and providing authentic experiences that allow guests to culturally immerse themselves into their chosen destination as little or as much as they want.

Saga is Britain’s most experienced specialist Tour Operator for holidaymakers who are aged 50 years and over.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together a great proposition.

• Opportunity to work in one of our Portuguese Resort Hotels acting as resort host
• Competitive rates of pay
• Meals at the hotel you are working in.
• A float for all company expenses such as communication costs, prizes etc, where necessary, will be issued. 
• Portuguese fixed term contract

Main Responsibilities

Customer Experience:

• Your role as our dedicated in-house Host is to enhance the holiday experience by providing a unique and exclusive guest service, ensuring all guests have a truly memorable holiday.
• Be the specialist of your area – organise and run local authentic experience programmes for your guests – building local relationships and using the local community and culture available.
• To host activities and games during the day as required – finding new ways to incorporate the local area into the guests’ holiday experience.
• Ensure the programme runs as advertised in the brochure or online
• To offer a full personalised concierge service to our guests in house – using your expert knowledge – you will tailor-make this service for our guests to enjoy

Customer Care & Quality:

• Conduct all pre-season, end of season checks as and when required
• Ensure customer service is at the forefront of everything you do
• Be proactive in ensuring the space our guests occupy is maintained
• Managing complaints effectively and efficiently with a resolution focused attitude

Operational:

• See in new arrivals to your hotel seamlessly and ensure that guests’ departure runs smoothly ensuring all details are taken care of.
• Ensure the hotel is ready for our guests’ arrival – ensuring that everything is in place - including specific requests.
• Ensure that all transfers are operated using the most cost-effective method.
• Meet and greet customers at airport arrivals and departures – where required.
• Achieve optional excursion sales and service targets.
• Maintain strong relationships with the hotel to ensure good service levels are maintained.
• Guiding excursions where necessary.
• Ensure all Saga branding is up-to-date at all times.
• Adhere to all company policies, procedures and guidelines as directed by your Manager and in the Manual.
• To work within an assigned budget for sourcing local gifts / prizes.
• To encourage the booking of future holidays in resort.

The Ideal Candidate

• Eligibility to work in Portugal with own transportation
• Live within an easily commutable distance to The Patio Suites Hotel, Pinhal do Concelho, Albufeira.
• Passionate, proactive individual with a passion for travel and delivering exceptional customer experiences
• Ideally someone with proven experience in a similar role
• A collaborative individual with a warm demeanor who thrives in a people orientated role
• Exceptional organiser with a proactive approach to resolving issues before they arise
• Understanding of providing excursions including guided tours and a multitude of activities for guests
• Great communicator with experience speaking publicly or to wide audiences
• Flexible individual which enjoys going above and beyond their role

The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities, and projects as appropriate.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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