Care Coordinator Federated Services
| Posting date: | 11 February 2026 |
|---|---|
| Salary: | £27,975.55 per year |
| Additional salary information: | £27975.55 a year |
| Hours: | Full time |
| Closing date: | 24 February 2026 |
| Location: | Sunderland, SR1 2HJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | U0012-26-0005 |
Summary
JOB PURPOSE The Care Coordinator will work as part of Federated Service delivery including but not exhaustive to Enhanced Access Service and coordinate and facilitate patient access to appropriate services. The Care Coordinator Administrator will support the navigation of appointment booking, ensuring the patient is seen by an appropriate health care professional based on their individual needs, for example, people who are frail or have multiple long-term physical and mental health conditions and/or patients that struggle to attend appointments in core hours. Objectives of the role The objective of the Care Coordinator Administrator is to play a key role in proactively working with practices to facilitate and coordinate patient access to services including Enhanced Access which is an extension of general practice, providing same day/urgent and planned care services, delivered by a multidisciplinary healthcare team. In Enhanced Access the Care Coordinator Administrator will provide dedicated support to the practice teams in targeting hard to reach groups with a focus on inequalities including Core20 Plus 5 groups and patients who would benefit from an out of hours appointment. The Care Coordinator Administrator will review needs identified by practices and help to connect them to the services and support they require, whether within the service or elsewhere for example, community and hospital-based services. Working closely with primary care professionals' team to provide an all-encompassing approach to personalised care and enable people to navigate through the health and care system. Supporting practice teams to facilitate the identification of target areas such as long-term conditions, frailty, DES, QOF and IIF targets. Support practices in achieving their recall targets and providing an enhanced outreach service to those hard-to-reach groups. Supporting practices with the coordination and facilitation of appropriate appointments for patients requiring proactive support i.e., hard to reach patients, high risk patients as identified in MDTs/practice meetings. Working with practices to facilitate the improvement of access to primary care services and comply with the requirements of the PCN Capacity and Access Improvement plan including the transformation elements of new triage processes.