Operations Team Leader
| Posting date: | 11 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 February 2026 |
| Location: | M22 5PR |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 90548 |
Summary
A fantastic opportunity has arisen to join our Police Services Central Operations Team as a Team Leader - supporting a service we're incredibly proud of.
We're looking for someone who is not only highly organised and great with people, but who brings genuine warmth, a proactive mindset, and a passion for helping a busy team thrive.
Could this be you?
You'll fit right in if you're:
-Highly organised and able to manage your own workload with minimal direction
-A confident, approachable communicator at all levels
-Comfortable using Microsoft applications
-Experienced in line managing within a busy office environment
-Calm, solutions‑focused, and keen to make things better, not just keep things moving
If that sounds like you, this could be the start of a fantastic new chapter!
About the role
You'll be joining Care & Custody Police Services, the UK's leading forensic healthcare and custody detention provider, delivering services to 27 police forces nationwide.
As part of the central operations team, you'll play a key role in supporting senior management teams across our contracts, while leading a team of five administrators to deliver an exceptional, confidential, and professional service.
No two days are the same - the work is varied, fast‑paced, and genuinely impactful.
You'll work alongside our existing Police Services Operations Team Leader in an integrated and hybrid way. Together, you will:
-Share responsibilities such as 1‑1s and workload oversight
-Cross‑skill and support each other to ensure consistent coverage
-Provide mutual cover for leave and busy periods
-Work collaboratively to continuously improve and harmonise processes
-Bring ideas, challenge the status quo, and drive efficiency alongside the Business Operations Manager
Where you'll work
You'll be primarily based at our Manchester office but will benefit from an agile working arrangement, combining office presence with home working. We believe this blend boosts productivity, wellbeing, and work-life balance.
What we offer
Along with our core benefits - Employee Assistance Programme, Cycle to Work scheme, Virtual GP, Save As You Earn Scheme and more - you'll also enjoy:
-On‑site canteen with flexible “grab & go” options
-Supportive induction and tailored development opportunities
-Paid volunteering days
-Fully‑funded apprenticeships
-Free on‑site parking
-Staff social events (pizza days, buffet days, competitions)
-Fast‑tracked manager career development pathways
Role details
Location: Pacific House, Atlas Business Park, Simonsway, Wythenshawe, Manchester, M22 5PR
Hours: 42 hours per week, Monday-Friday, with some flexibility for occasional out‑of‑hours or on‑call needs.
Annual Leave: 25 days + bank holidays (with an option to purchase more)
Salary: £32,300
Start Date: March/April 2026 (negotiable)
Closing Date: 25 February 2026 (or sooner if a suitable candidate is appointed)
We're looking for someone who is not only highly organised and great with people, but who brings genuine warmth, a proactive mindset, and a passion for helping a busy team thrive.
Could this be you?
You'll fit right in if you're:
-Highly organised and able to manage your own workload with minimal direction
-A confident, approachable communicator at all levels
-Comfortable using Microsoft applications
-Experienced in line managing within a busy office environment
-Calm, solutions‑focused, and keen to make things better, not just keep things moving
If that sounds like you, this could be the start of a fantastic new chapter!
About the role
You'll be joining Care & Custody Police Services, the UK's leading forensic healthcare and custody detention provider, delivering services to 27 police forces nationwide.
As part of the central operations team, you'll play a key role in supporting senior management teams across our contracts, while leading a team of five administrators to deliver an exceptional, confidential, and professional service.
No two days are the same - the work is varied, fast‑paced, and genuinely impactful.
You'll work alongside our existing Police Services Operations Team Leader in an integrated and hybrid way. Together, you will:
-Share responsibilities such as 1‑1s and workload oversight
-Cross‑skill and support each other to ensure consistent coverage
-Provide mutual cover for leave and busy periods
-Work collaboratively to continuously improve and harmonise processes
-Bring ideas, challenge the status quo, and drive efficiency alongside the Business Operations Manager
Where you'll work
You'll be primarily based at our Manchester office but will benefit from an agile working arrangement, combining office presence with home working. We believe this blend boosts productivity, wellbeing, and work-life balance.
What we offer
Along with our core benefits - Employee Assistance Programme, Cycle to Work scheme, Virtual GP, Save As You Earn Scheme and more - you'll also enjoy:
-On‑site canteen with flexible “grab & go” options
-Supportive induction and tailored development opportunities
-Paid volunteering days
-Fully‑funded apprenticeships
-Free on‑site parking
-Staff social events (pizza days, buffet days, competitions)
-Fast‑tracked manager career development pathways
Role details
Location: Pacific House, Atlas Business Park, Simonsway, Wythenshawe, Manchester, M22 5PR
Hours: 42 hours per week, Monday-Friday, with some flexibility for occasional out‑of‑hours or on‑call needs.
Annual Leave: 25 days + bank holidays (with an option to purchase more)
Salary: £32,300
Start Date: March/April 2026 (negotiable)
Closing Date: 25 February 2026 (or sooner if a suitable candidate is appointed)