Complaints Resolution Officer ref 5289613
| Posting date: | 11 February 2026 |
|---|---|
| Salary: | £280 to £353.94 per day |
| Hours: | Full time |
| Closing date: | 13 March 2026 |
| Location: | Guildford, South East, GU2 4BB |
| Remote working: | On-site only |
| Company: | ESSENTIAL EMPLOYMENT LTD |
| Job type: | Contract |
| Job reference: | MP225198CT1757-5289613-11022026 |
Summary
Key Responsibilities
Customer Service & Complaints Handling- Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code.
- Provide excellent customer service, including engagement with a diverse customer base such as residents, Councillors, and vulnerable individuals.
- Gather, analyse, and prepare complaints data for monitoring, trend analysis and reporting purposes.
- Ensure clear communication throughout the complaints process, providing updates, outcomes, and advice to complainants.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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