Customer Care Coordinator
| Posting date: | 11 February 2026 |
|---|---|
| Salary: | £28,000.0 to £28,500.0 per year |
| Additional salary information: | £28,500 per annum |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Bristol, Bristol, BS8 1EH |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4769416_1770802631 |
Summary
Your new company
Clifton based business need a Customer Care Coordinator to join on a permanent basis.
Your new role
- Managing customer queries received by phone or email and responding promptly in line with service level agreements.
- Allocating work to subcontractors and following up to ensure timely completion
- Monitoring outstanding remedial tasks and driving completion within a 28‑day period wherever possible
- Providing empathetic, professional support to customers throughout their journey
- Building strong working relationships with internal teams and external partners
- Maintaining accurate records and ensuring systems are updated at all times
- Supporting the achievement of customer service KPIs
- Adhering to all health and safety requirements
What you'll need to succeed
- Experience within the residential housing or construction sector
- Customer service experience preferred
- Facilities coordination experience preferred
- Understanding of building regulations and legal obligations
- Strong written English skills
What you'll get in return
- Competitive salary with annual bonus
- Salary sacrifice car scheme
- Up to 33 days annual leave plus bank holidays, rising with length of service
- Two paid volunteering days each year
- Private medical insurance (employee‑paid cover)
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme
- Life assurance at four times annual salary
- Share incentive and savings schemes
- Access to an employee rewards portal with a wide range of benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk