Service Delivery Manager
| Posting date: | 11 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 February 2026 |
| Location: | Maidenhead, BS1 6PU |
| Company: | Experis |
| Job type: | Contract |
| Job reference: | BBBH432786_1770805718 |
Summary
Service Delivery Manager - Oracle Cloud
Location: Hybrid
Security Clearance: DV (Mandatory)
Nationality: UK National
Role Overview
Accountable for the end-to-end operational delivery of a secure, business-critical Oracle Fusion platform. Acting as the single point of ownership for service performance, governance, incident management, and continuous improvement within an Intelligent Client model.
Key Responsibilities
Service Leadership & Governance
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Own ITIL-aligned service delivery (Incident, Problem, Change, Request, Knowledge, CSI).
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Lead service reviews, governance forums, and CABs.
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Deliver monthly reporting on SLAs, KPIs, risks, issues, and improvement plans.
Operational Management
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Lead response to P1/P2 incidents, ensuring rapid resolution and structured post-incident reviews.
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Oversee safe deployment of Oracle evergreen updates and enhancements.
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Maintain service stability through fluctuating demand.
Supplier & Stakeholder Management
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Primary operational interface with Oracle and third-party suppliers.
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Manage escalations, dependencies, and integrated resolution activities.
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Support transition and integration of staff into the service model.
Skills & Experience
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Senior leadership experience within managed services or live-service environments.
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Operational oversight of Oracle Fusion (HCM, ERP, EPM).
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Strong SLA, KPI, and risk management capability.
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Experience operating in regulated, security-sensitive environments.
Desirable Qualifications
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ITIL v4 (Managing Professional or equivalent).
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Relevant service management or security certifications.