Visitor Services Officer
| Posting date: | 11 February 2026 |
|---|---|
| Salary: | £26,959 per year |
| Additional salary information: | Pro Rata - part-time |
| Hours: | Full time |
| Closing date: | 02 March 2026 |
| Location: | GU10 4LS |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 448274/1 |
Summary
Hours – 22.2 hours per week (Friday, Saturday and Sunday work pattern)
What you’ll do…
As Visitor Services Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service ensuring that our visitors leave with lasting memories. Working across our visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England's work including events, membership and volunteering.As part of our visitor welcome team, you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
Please see the job description below for more information and details about what we need from you.
Where you’ll work…
Alice Holt Forest Visitor Centre.
As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
- give information and deal with enquiries from customers inclusively, positive and friendly
- regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas
- take pride in managing litter, to create a safe and enjoyable environment
- help maintain clean and welcoming public areas for our visitors to enjoy
- be willing to train in first aid and help when needed, contributing to safe and effective visitor support services
- work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere
- follow Forestry England’s procedures for risk assessments, and customer service, being consistent and efficient
- oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors
- carrying out minor repairs
- helping with stock management
And any other tasks, reasonably requested by your line manager. Skills, knowledge
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.