Helpdesk Operator
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | £12.21 to £13.83 per hour |
| Hours: | Full time |
| Closing date: | 12 March 2026 |
| Location: | Oxford, Oxfordshire, OX3 7LE |
| Remote working: | On-site only |
| Company: | Manpower UK Limited |
| Job type: | Temporary |
| Job reference: | BBBH402651_1770739467 |
Summary
Helpdesk Operative - Headington
£13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends
Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast‑paced environment.
Key Responsibilities
- Provide professional and efficient customer support via phone, email, and other communication channels.
- Log, prioritise, and resolve incoming enquiries using customer service software.
- Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
- Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
- Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.
About You
- Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
- Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
- Excellent verbal and written communication skills, with strong problem‑solving ability.
- Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
- Customer‑focused, organised, and calm under pressure.
What's on Offer
- Competitive hourly rate of £13.83.
- Temporary, ongoing assignment with the potential for long‑term opportunities.
- Dynamic and supportive working environment within a well‑established organisation.
If you're enthusiastic about providing great service and thrive in a busy helpdesk setting, we'd love to hear from you.
Apply today, and a member of our team will be in touch.