Case Administrator - Band 2
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 17 February 2026 |
| Location: | Portsmouth, Hampshire, po1 2bd |
| Remote working: | On-site only |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH432524_1770741973 |
Summary
Case Administrator - Public Sector
Location: Portsmouth, PO1 2BD (fully onsite role)
Pay Rate: £12.21 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Contract: Temporary assignment, currently until February 2027
We are seeking an organised and reliable Case Administrator to play a key role in the smooth running of day-to-day operations within a busy public sector environment. This role offers the opportunity to work within a very varied role, providing essential administrative support to the probation service.
Key Responsibilities
- Maintain and update case files and electronic databases accurately
- Manage communications via telephone, email, Microsoft teams etc
- Liaise with internal teams and external partner agencies
- Use of an internal ticketing system to take cases
- Use of internal databases and trackers
What We're Looking For
- Strong administrative and IT skills, including Microsoft Office packages
- Excellent communication and organisational abilities
- Proactive approach and able to use initiative
- Able to work alone and within a team
Please note - the successful candidate would be subject to Enhanced Level 1 Probation vetting. This can take around 6 - 8 weeks to complete.
If you are looking for a rewarding temporary role where your work genuinely makes a difference, please apply online today.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.