Switchboard Operator
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 24 February 2026 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9430-26-0103 |
Summary
1. To be familiar with, and implement correct procedure for all emergency incidents, including fire alarm activations, cardiac arrest crash calls and code victors. 2. To action the proper response to notification of a Major Incident when informed by the emergency ambulance service. 3. To implement the correct procedure, when notified through our security monitoring station, in Primary Care Trust and other on-site controlled premises. 4. To maintain accurate records of all emergency incidents in the relevant logs, for the whole site as required by the Switchboard Communications Manager and following Trust Policies and Procedures. 5. To be familiar with the correct procedure to operate the staff personal receivers call system (bleeps) and activate radio page system as required. 6. To issue and re-programme replacement/loan bleeps into consuls in instances of lost or out of order bleeps and maintaining records of such changes. Run controlled tests to ensure correct programming has been installed. 7. Record any changes to contact details for amending the screen-based VDU directory of home numbers book. 8. To be responsible for the out of hours issue of Accommodation packs, ensuring correct completion of paperwork, mobile phones and Locum Packs. 9. Communicate effectively to all levels of the organisation and the general public. 10. Understand and manage situations which may arise as a result of stress related issues when dealing with patients, visitors and staff. Such incidents will require high levels of diplomacy, tact and negotiating skills. 11. Demonstrates switchboard systems to new starters. 12. Maintain high standards of personal presentation and hygiene during the performance of your duties. 13. Any other duties commensurate with the post or as directed by the line manager. Please refer to the job description for further details.