Receptionist for Eating Disorders Service at the Stowe Site
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,651 - £31,312 per annum inc HCAS (pro rata if P/T) |
| Hours: | Full time |
| Closing date: | 12 March 2026 |
| Location: | London, W2 5ES |
| Company: | CNWL NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7788536/333-G-ED-0476 |
Summary
A Vacancy at Central and North West London NHS Foundation Trust.
We have an exciting opportunity for a Band 3 Receptionist to join our Eating Disorder Service team based at Health @ the Stowe in West London.
The Eating Disorder Service offers a range of specialist services to women, men, children, and young people who are suffering from anorexia nervosa, bulimia nervosa, and other eating disorders. The service provides a wide range of treatments, including assessment and community, outpatient therapy, intensive care pathways, day programme services, and inpatient care across different sites.
We are looking for an enthusiastic and motivated Receptioist to provide important administrative and customer service to ensure the smooth running of our very busy and dynamic team. The role comes with a variety of responsibilities, providing support to the clinical team, service users, patients, and carers who attend the service.
The EDS team is strong, supportive and has excellent structures to offer regular supervision. This is a great opportunity to join our team to support the delivery of high-quality EDS for North West London. We are looking for exceptional individuals with the right attitude, skills, and knowledge who share our passion to deliver the best quality care experience for patients and their families.
This post is highly suitable for an applicant who is working at a similar grade in the NHS or for those currently working in a non-NHS setting with aspirations to enter into Health Service administration.
The post holder will be based on-site and will be involved in the day to day running of the outpatient ED department. They will be the first point of contact for patients and clinicians and will be expected to manage reception and administrative tasks and responsibilities independently and efficiently.
Whilst manning the main reception desk, the post holder will be expected to answer telephone enquiries, respond to emails, direct service users and visitors to the correct location, log maintenance issues, book transport and interpreters as well as general administrative tasks such scanning and printing.
Values
Central and North West London NHS Foundation Trust expects all staff to act in a way that shows you understand our core values and are willing to put them into practice with service users/patients, their friends, family and carers and also other staff members.
COMPASSION: contribution to a caring and kind environment and recognition that what you do and say can help to improve the lives of others.
RESPECT: acknowledge, respect and value diversity of each individual, recognition of uniqueness.
EMPOWERMENT: continually try to provide information, resources and support to help others make their own decisions and meet their own needs. The Trust endeavours to support all staff to enable them to develop and grow.
PARTNERSHIP: work closely with others and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and fund our work
Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.
Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit:Skilled Worker visa: Overview - GOV.UK
Answer telephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties.
Manning the main reception area, directing service users and visitors as well as providing information and advice.
Provide administrative support to all clinical staff.
Maintain stock levels - both clinical and non clinical
Undertake logging and monitoring of maintenance issues
Process incoming and outgoing e-mails and other communications
To undertake photocopying and distribution of documents, processing of
correspondence and general clerical duties as required
Providing support and cross cover to the senior administrative team during periods of leave. This can include, but is not limited to, inputting, outcoming & closing referrals, arranging and booking appointments, POD registration and formatting & finalising letters
More detailed job description and main responsibilities on the Job Description and Person Specification
This advert closes on Tuesday 17 Feb 2026
We have an exciting opportunity for a Band 3 Receptionist to join our Eating Disorder Service team based at Health @ the Stowe in West London.
The Eating Disorder Service offers a range of specialist services to women, men, children, and young people who are suffering from anorexia nervosa, bulimia nervosa, and other eating disorders. The service provides a wide range of treatments, including assessment and community, outpatient therapy, intensive care pathways, day programme services, and inpatient care across different sites.
We are looking for an enthusiastic and motivated Receptioist to provide important administrative and customer service to ensure the smooth running of our very busy and dynamic team. The role comes with a variety of responsibilities, providing support to the clinical team, service users, patients, and carers who attend the service.
The EDS team is strong, supportive and has excellent structures to offer regular supervision. This is a great opportunity to join our team to support the delivery of high-quality EDS for North West London. We are looking for exceptional individuals with the right attitude, skills, and knowledge who share our passion to deliver the best quality care experience for patients and their families.
This post is highly suitable for an applicant who is working at a similar grade in the NHS or for those currently working in a non-NHS setting with aspirations to enter into Health Service administration.
The post holder will be based on-site and will be involved in the day to day running of the outpatient ED department. They will be the first point of contact for patients and clinicians and will be expected to manage reception and administrative tasks and responsibilities independently and efficiently.
Whilst manning the main reception desk, the post holder will be expected to answer telephone enquiries, respond to emails, direct service users and visitors to the correct location, log maintenance issues, book transport and interpreters as well as general administrative tasks such scanning and printing.
Values
Central and North West London NHS Foundation Trust expects all staff to act in a way that shows you understand our core values and are willing to put them into practice with service users/patients, their friends, family and carers and also other staff members.
COMPASSION: contribution to a caring and kind environment and recognition that what you do and say can help to improve the lives of others.
RESPECT: acknowledge, respect and value diversity of each individual, recognition of uniqueness.
EMPOWERMENT: continually try to provide information, resources and support to help others make their own decisions and meet their own needs. The Trust endeavours to support all staff to enable them to develop and grow.
PARTNERSHIP: work closely with others and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and fund our work
Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.
Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit:Skilled Worker visa: Overview - GOV.UK
Answer telephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties.
Manning the main reception area, directing service users and visitors as well as providing information and advice.
Provide administrative support to all clinical staff.
Maintain stock levels - both clinical and non clinical
Undertake logging and monitoring of maintenance issues
Process incoming and outgoing e-mails and other communications
To undertake photocopying and distribution of documents, processing of
correspondence and general clerical duties as required
Providing support and cross cover to the senior administrative team during periods of leave. This can include, but is not limited to, inputting, outcoming & closing referrals, arranging and booking appointments, POD registration and formatting & finalising letters
More detailed job description and main responsibilities on the Job Description and Person Specification
This advert closes on Tuesday 17 Feb 2026
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