Patient Experience Officer
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | Sheffield, S4 7QQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9457-26-0038 |
Summary
The postholder will: Maintain a consistent, proactive on-site presence across inpatient and community services delivering most of the role face-to-face and being present within services for the equivalent of four working days per week, engaging with people who use services and supporting clinical teams to better understand lived experience. Be required to complete and maintain Respect Level 1 training as a minimum which will be provided by the Trust. Have responsibility for ensuring teams and services are embedding and responding to feedback through care opinion and escalating to the head of experience where appropriate. Engagement and liaison with advocacy services. Regularly touch base with in-patient wards and community services to understand any themes arising through advocacy and align with our feedback improvement plan and communication and engagement strategies. Provide non-clinical advice to patients, relatives and carers and, if necessary, refer enquiries on. Be able to communicate personal and sometimes contentious information using tact and empathetic skills, whilst maintaining a diplomatic approach. Be able to provide advice and signposting when issues require wider input, act as a liaison between the service user/family carer members and wider services to enable resolution of non-clinical issues. Where issues relate directly to clinical care, ensure the clinical team are updated and engaged on issues, supporting an honest dialogue between parties to attempt to come to a resolution. Supporting with expert by experience activity and encourage wider opportunities for this role Be an initial point of contact for Experts by Experience Service development Maintain and develop the service user and carer networks. Act as a connector between networks and individuals both with lived experience and staff within the clinical areas to advance the co- production and lived experience agenda. Provide advice and support to clinical teams to advise and guide them on how to engage in a co-productive way. Gather evidence and report back on changes to services which have taken place as a direct result of learning from service user and carer experience. Support the evaluation and analysis of feedback from care opinion and mutual help groups from those with lived experience, to ensure actions are taken forward and used to inform our approach to quality improvement. Corporate responsibility Have a role in maintaining and improving relationships between service users, carers and family members and clinical services within Sheffield Health Partnership NHS Foundation Trust. Key relationships Frontline clinical and non-clinical staff across the organisation Service users, carers, young carers and families Sheffield Teaching Hospitals NHS Foundation Trust Sheffield Childrens NHS Foundation Trust Sheffield Flourish Pakistan Muslim Centre (PMC) Sheffield African Caribbean Mental Health Association (SACMHA) Firvale Community Hub Sheffield Carers Centre Sheffield Young Carers Regional Providers, commissioners and social care Voluntary Sector Organisations Wider private sector/third sector organisations as appropriate