Health Care Support Worker / Customer Care Officer
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | £26,240.00 to £27,928.00 per year |
| Additional salary information: | £26240.00 - £27928.00 a year |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Redhill, RH1 6BD |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9333-26-0201 |
Summary
Establish and maintain communication with people on routine and operational matters. Communicates clearly with people at an appropriate level and pace. Calls patients into clinical room and explains testing and examination procedure. Collects samples for Chlamydia and Gonorrhoea testing and performs urinalysis and pregnancy testing with associated reading, recording and reporting of results. Offers the on the spot self administered STI tests Performs Venepuncture for sexually transmitted infections and routine blood tests. Manages asymptomatic male and female patients through the clinic providing sexual health screening including blood tests for HIV and Syphilis. Able to triage patients and refer patients that they are unable to manage to the nurse or doctor or signpost the patient to the next available appropriate clinical session. Processes routine samples by labelling, recording and storing appropriately. Aware of the equal entitlement to confidentiality due to under 16 years that attend the service. Raise awareness of testing for sexually transmitted infections and treatment service with a particular emphasis on vulnerable or risk communities within the area. Provide information, advice, support and guidance to 18-24 year olds on sexual health matter. Actively listens and observes behaviours and responds supportively. Is able to check patients pulse, blood pressure and temperature. Call for help in an emergency and acts to contain risk. Checks information from others and confirms accuracy e.g. patients identity details. Completes paper and electronic records correctly. Interact with patients in the age group less than 18 years taking into consideration their different needs and concerns. Discuss complex and sensitive issues of sexually transmitted infections and associated conditions with a range of clinical and non clinical staff and patients. Distribute condoms to patients as part of the local condoms schemes. Handles and uses stores, equipment and materials safely. Assists in maintaining a safe work environment, reporting any issues that present a risk. To be aware of CNWL NHS Trust procedure regarding safeguarding adults and children. To comply with CNWL NHS Trust safeguarding policies and local standard operational procedures.. Carries out tasks related to evaluation of service when asked. Understand own position and role in the team and who to go to for support. Prepares examination rooms daily by replenishing supplies and cleaning equipment. Sets and clears trolleys for examinations and Procedures. Acts as patients chaperone, when required, for doctors and nurses during examinations and procedures providing privacy and dignity. Observes patients right to confidentiality specifically in relation to contraception and sexual health.