Payroll Officer
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 24 February 2026 |
| Location: | Wigan, WN1 1XX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9302-26-0054 |
Summary
Provide an accurate and timely payroll service including the appointments/transfer of staff in the ESR payroll software system. With a high level of accuracy and attention to detail. Process manual calculations of pay, as required, including correct application of Income Tax, National Insurance, Pension contributions, Statutory Sick Pay, Statutory Maternity Pay, Adoption Leave, Parental Leave, Student Loans, Attachment Orders and other statutory/non statutory deductions and allowances. Work to strict deadlines and re-priorities workstreams when the need arises and in accordance with payroll procedures and Trust Standing Financial Instructions (SFIs). Support the development of service delivery throughout the organisation. Ensure that all adjustments to salaries are correctly approved prior to processing, in line with current policies and procedures. Deal sensitively, often in emotional circumstances regarding any queries relating to salary. Maintain knowledge and understanding of National and local terms and conditions i.e., Agenda for Change, Medical and Dental, Consultants, etc., escalating any areas requiring clarification as required, to support the accurate and timely payment of monthly salaries. Act in accordance with Trust policies and procedures, suggesting any improvements, as and when appropriate. Maintain confidential records, both paper and electronic, for all employees, including National Insurance, Income Tax, Pension, Attachment Orders, and other relevant data in accordance with both Trust and Statutory regulations. Resolve queries on all matters relating to pay and pensions, by telephone, in writing, by email and/or in person. Ensure information held in the payroll system is current, enabling other departments to provide statistical data. Carry out internal audit checks as detailed in the procedure manual and ensure familiarisation with any changes made. Maintain an effective working relationship within the team, across the organisation, and with internal and external stakeholders. Work flexibility to cover for absent colleagues to maintain an acceptable level of service. Receive and action requests from wider Finance teams, gaining clarification when required, to ensure actions are completed within agreed timeframes. Raise Service Requests (SRs) to ESR National team via the ESR Helpdesk, when required and appropriate. Deal with queries by providing consistent advice and guidance on various matters i.e., systems, NHS Terms and Conditions of Service, when appropriate, in accordance with policies and procedures. Always maintain confidentiality and security of information in accordance with Trust and statutory regulations. Provide information to Team Leaders, when required to support and ensure the reconciliation of payroll and pension records and the development and reporting of KPIS. Ensure queries and requests for information received by employees, internal and external stakeholders are dealt with in a prompt manner and fully resolved, escalating for advice when appropriate. Ensure all documentation is filed in accordance with agreed procedures and available for resolving future queries or for audit purposes. Review templates letters, forms etc. and produce new ones, when required. Provide information to employees accurately in a prompt and courteous manner. Complete internal audit checks required and provide support to wider internal and external audits. Provide support in a range of projects when required and attend meetings when appropriate. Identify and report any areas of suggested improvement along with communicating ideas for further consideration.