Customer Service Advisor
| Posting date: | 10 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 February 2026 |
| Location: | Evesham, Worcestershire, WR11 1JH |
| Company: | Karndean Designflooring LTD |
| Job type: | Permanent |
| Job reference: | JOB307 V1_1770713733 |
Summary
About This Opportunity
We have an exciting opportunity for a Customer Service Advisor to join our team. This position is well-suited to a an enthusiastic team player with a passion for delivering excellent customer service.
This position is based in the Customer Contact Centre. As a Customer Service Advisor you will be the voice of Karndean, delivering excellent customer service via telephone, email and live chat. You will respond to queries about products, orders, warranties and technical queries whilst using our full suite of systems and tools such as CRM, telephony platforms, case management etc to ensure timely, professional resolutions. With the full Customer Experience at the heart of all you do, delivering exceptional service will be your day to day goal.
How You Will Contribute
- Respond to inbound customer enquiries via phone, email, and chat, ensuring first-contact resolution wherever possible
- Use all relevant systems as tools to deliver exceptional service and maintain the 360 degree view of our customers
- Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible
- Maintain up-to-date knowledge of Karndean products, services, and processes
- Contribute to CSAT and SLA targets by delivering timely and accurate service
- Participate in training sessions and contribute to team improvement initiatives
- Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc.
What Will Make You Successful in This Role
- Prior experience in a customer-facing or contact centre role
- Clear, professional communication skills (written and verbal)
- Strong problem-solving mindset and ability to work independently
- Basic computer literacy and confidence using customer service platforms
- Team player with a positive attitude and a passion for customer satisfaction
Our Values
Our values shape everything we do - from the floors we design to the experiences we create for our customers and colleagues. If you're someone who thrives in a creative, collaborative, and purpose-driven environment, you'll feel right at home here.
- Deliver the Promise: behaving with integrity, keeping commitments, and being accountable to customers, colleagues, and partners
- People Matter: valuing individuals, recognising achievement, trusting one another, and making sure employees feel empowered
- Pioneering Spirit: encouraging boldness, innovation, creative thinking- traits that are part of the company's founding
- Positive Energy: bringing enthusiasm, dynamism and a 'can-do' attitude to work every day