Salesforce & Docusign Systems Manager
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | £72,702 to £80,780 per year |
| Hours: | Full time |
| Closing date: | 17 February 2026 |
| Location: | Watford, Hertfordshire, WD18 8YF |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Lloyds Banking Group |
| Job type: | Permanent |
| Job reference: | 151779_1770724509 |
Summary
Job Title: Salesforce & Docusign Systems Manager
Salary: £72,702 - £80,780
Location: Watford
Hours: Full Time
Working Pattern: We adopt hybrid working style which involves spending at least two days per week, or 40% of our time, at our Watford office.
About this opportunity
We want a Salesforce & Docusign Systems Manager to manage and improve two essential cloud platforms internally. The role is within the Transport Platform, supporting Tusker, and will lead our Salesforce Admin team as we develop and expand our CRM and agreement-management systems.
The Group is investing heavily in Salesforce Sales, Service, Marketing, Experience, and Agentforce Clouds, along with the latest Docusign Intelligent Agreement Management features. In this role, you'll ensure these systems are operationally robust, improved continuously, and aligned to Tusker's business ambitions.
This is a role for a driven, people-focused leader who can combine strong technical oversight with collaborator engagement, roadmap planning, and team development. This is a fantastic opportunity to build, scale, and optimise two business-critical platforms at a time of significant investment and transformation across the Group.
About Us
Tusker is part of Lloyds Banking Group and is passionate about helping customers achieve greener, more balanced mobility through market-leading vehicle benefit schemes.
Technology plays a central role in driving our growth, customer journeys, and operational efficiency. Salesforce and Docusign are fundamental to these journeys, supporting everything from customer onboarding to lifecycle servicing.
You'll work closely with feature teams (Product Owners, Developers, QA), internal super-users, and Docusign professional services to integrate and evolve these platforms within Tusker's target architecture.
What You'll Be Doing
In this role, you'll lead the administration, stability, and improvement of Salesforce and Docusign, ensuring both platforms provide maximum value. Key responsibilities include:
Platform Ownership & Improvement
You'll ensure both Salesforce and Docusign continue to function effectively for their intended uses, deliver continuous incremental improvements that increase return on investment, develop product specifications, testing standards, and quality controls and contribute to planning for future system capability.
Roadmap & Change Leadership
You'll work with the Tusker Executive to build the roadmap for Salesforce and Docusign, own the delivery of roadmap commitments, ensuring initiatives are accurately resourced across Transport Platform teams. You'll act as a conduit between Technology and business teams to manage change in a controlled, transparent way, provide clear communication of plans, roadmaps, and project progress, supporting senior collaborators with updates, prioritisation conversations, and resourcing requirements and work with Product Owners to analyse user stories and improve customer journeys.
Team Leadership & Development
You'll lead, mentor, and develop the Salesforce Admin team, identify career progression and learning opportunities for individuals, support performance management and help nurture a high-performing, collaborative team culture.
Governance & Risk Management
You'll provide input to IT security policies and ensure relevant controls are embedded, deliver outcomes within established knowledge management, data management, and budgetary systems and identify improvement opportunities in processes and deliver small-scale change initiatives.
What You'll Need:
Core Skills & Experience
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Certification as a Salesforce Administrator, with a strong understanding of Salesforce (experience across multiple Clouds is beneficial).
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Curiosity to learn Docusign; prior experience is helpful but not essential.
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Excellent verbal and written communication skills.
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Strong planning and project management capabilities.
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Confidence negotiating scope and resources with collaborators.
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Ability to work in a fast-paced, high-growth environment.
Leadership & Behaviours
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Ability to provide direction, clarity, and motivation to a team.
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Strong collaborator management skills, including at senior levels.
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Results-focused approach with high quality standards.
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Comfortable analysing problems and crafting structured solutions.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
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A generous pension contribution of up to 15%
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An annual performance-related bonus
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Share schemes including free shares
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Benefits you can adapt to your lifestyle, such as discounted shopping
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30 days' holiday, with bank holidays on top
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A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!
Proud member of the Disability Confident employer scheme