Patient Ambassador
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | £26,000.00 to £28,840.00 per year |
| Additional salary information: | £26000.00 - £28840.00 a year |
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | Leeds, LS8 5HS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3928-26-0000 |
Summary
Main Tasks: Taking a holistic approach when assessing patients non-medical needs, based on the persons priorities and the wider determinants of health. Offering sound signposting and onward referral options for patients ideally available locally, to ensure their non-medical needs are met. Following Standard Operating Procedure to effectively case manage independently. Effectively time managing a caseload, through prioritising workload in accordance with needs/urgent support necessities, meeting scheduling requirements promptly and referring back/escalating to other health professionals or agencies. Inputting clear, concise, accurate, judgment free, timely case notes into Electronic Patient Record Systems Accessing & updating confidential information systems Meeting patients one-to-one in person, either in a clinic setting, community setting or making home visits where appropriate as well as providing service delivery via telephone appointments where appropriate. Liaising effectively through open communication with the wider PCN Personalised Care Teams, ensuring integrated care for the patient, making full use of all PCN patient provisions available. Maintaining strong working relationships with general practice colleagues, through attendance at Practice Meetings providing service refreshers, Q&A sessions and groupwork promotion. Undertaking regular training requirements as Hamara, the PCN, Service Manager see fit. Assessing the patients abilities and preferences, advising and supporting them to engage in a variety of areas/activities. Encouraging choices and actions that are acceptable and achievable to patients while being aware of cultural and social considerations Supporting patients to recognize and change their current lifestyle, identifying how it might affect their health and well-being, being sensitive to barriers such as affordability and accessibility. Forging strong links with local VCSE organisations, community and neighbourhood level groups utilising their networks and building on what is already available to create a menu of community groups and assets. Proactively delivering events within the community to engage with harder to reach groups, promoting service and encouraging self-referrals. Facilitating groupwork delivery, where appropriate and agreed by Service Manager. Collating quarterly reports in the form of Case Studies and Project Report for the purposes of demonstrating impact. General Work-Related Expectations To work in accordance with all Hamara HLC and BHR PCN Policies and Procedures To commit to the ethos and values of Hamara HLC and BHR PCN To work in accordance with all relevant legislation To identify and attend training as required To undergo regular supervision To attend any meetings, as required. To support colleagues with any operational needs, as and when required. To work outside of ordinary office hours, as required. To complete any other reasonable duties, as required. Satisfactory DBS Clearance To undertake any other duties as required, appropriate to the post To work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning Role Development: Initial options for role development include identifying trends in patient need and where feasible delivering in house group sessions as a support solution or facilitating patients to deliver their own support services. Information Technology To have an overall understanding of IT systems across their collaboration and be able to produce reports and information to support the value of the work undertaken by the roll holder. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to individual practices as a business organisation. All such information from any source is to be regarded as strictly confidential and should not be shared- including practice specific details where there is no written agreement to share such detail. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.