Customer Service Assistant -NorthLink Ferries
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £16157-16157 per annum |
| Hours: | Part time |
| Closing date: | 23 February 2026 |
| Location: | Orkney, KW15 1QX |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 307506-43958798 |
Summary
Customer Service Assistant
NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Contract Type: Seasonal – 6 months
Part Time, 21 hours per week (evening & weekends)
£16,157.33 per annum plus benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Full time
- Competitive hourly rates of pay
- Up to 25 days (pro-rata) annual leave
- Pension Scheme, Life assurance, wellbeing support, staff discounts.
- Varied and interesting work – no day is the same at NorthLink Ferries
- Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- The opportunity to contribute to charity events
- we help and support our communities.
Customer Service Assistant
NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Contract Type: Seasonal – 6 months
Part Time, 21 hours per week (evening & weekends)
£16,157.33 per annum plus benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Full time
- Competitive hourly rates of pay
- Up to 25 days (pro-rata) annual leave
- Pension Scheme, Life assurance, wellbeing support, staff discounts.
- Varied and interesting work – no day is the same at NorthLink Ferries
- Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- The opportunity to contribute to charity events
- we help and support our communities.
Customer Service Assistant
NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Contract Type: Seasonal – 6 months
Part Time, 21 hours per week (evening & weekends)
£16,157.33 per annum plus benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Full time
- Competitive hourly rates of pay
- Up to 25 days (pro-rata) annual leave
- Pension Scheme, Life assurance, wellbeing support, staff discounts.
- Varied and interesting work – no day is the same at NorthLink Ferries
- Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- The opportunity to contribute to charity events
- we help and support our communities.
Customer Service Assistant
NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Contract Type: Seasonal – 6 months
Part Time, 21 hours per week (evening & weekends)
£16,157.33 per annum plus benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Full time
- Competitive hourly rates of pay
- Up to 25 days (pro-rata) annual leave
- Pension Scheme, Life assurance, wellbeing support, staff discounts.
- Varied and interesting work – no day is the same at NorthLink Ferries
- Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- The opportunity to contribute to charity events
- we help and support our communities.
NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Contract Type: Seasonal – 6 months
Part Time, 21 hours per week (evening & weekends)
£16,157.33 per annum plus benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Full time
- Competitive hourly rates of pay
- Up to 25 days (pro-rata) annual leave
- Pension Scheme, Life assurance, wellbeing support, staff discounts.
- Varied and interesting work – no day is the same at NorthLink Ferries
- Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- The opportunity to contribute to charity events
- we help and support our communities.
Customer Service Assistant
NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Contract Type: Seasonal – 6 months
Part Time, 21 hours per week (evening & weekends)
£16,157.33 per annum plus benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Full time
- Competitive hourly rates of pay
- Up to 25 days (pro-rata) annual leave
- Pension Scheme, Life assurance, wellbeing support, staff discounts.
- Varied and interesting work – no day is the same at NorthLink Ferries
- Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- The opportunity to contribute to charity events
- we help and support our communities.
Customer Service Assistant
NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Contract Type: Seasonal – 6 months
Part Time, 21 hours per week (evening & weekends)
£16,157.33 per annum plus benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Full time
- Competitive hourly rates of pay
- Up to 25 days (pro-rata) annual leave
- Pension Scheme, Life assurance, wellbeing support, staff discounts.
- Varied and interesting work – no day is the same at NorthLink Ferries
- Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- The opportunity to contribute to charity events
- we help and support our communities.
Customer Service Assistant
NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Contract Type: Seasonal – 6 months
Part Time, 21 hours per week (evening & weekends)
£16,157.33 per annum plus benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Full time
- Competitive hourly rates of pay
- Up to 25 days (pro-rata) annual leave
- Pension Scheme, Life assurance, wellbeing support, staff discounts.
- Varied and interesting work – no day is the same at NorthLink Ferries
- Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- The opportunity to contribute to charity events
- we help and support our communities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.