Compliance Team Leader
| Posting date: | 09 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 March 2026 |
| Location: | NW10 7NY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 90375 |
Summary
Job Title: Compliance Team Leader Rate of Pay: £16.60 per hour Position Type: Permanent Type of Employment: Full Time Hours: 40 hours per weekLocation: Pladis, Waxlow Road, Harlesden, London, Greater London, England, NW10 7NY
Job Overview
-Provide administrative support across a variety of tasks and systems.
-Act as a central contact for the team, managing in line with client expectations
-Report and order stock levels
-Support monthly reporting and deliver training
-Assist with HR related cases and monitor vacancies
-Ensure all training, risk assessments, COSHH are compliant
Main Duties
Manage operations - maintain quality of services to customer
-Compliance - ensure all daily, weekly and periodic sign off sheets are completed and stored in line with client requirements
-Walk round entire site daily to check on operations (more than once a day)
-Ensure Q-Audits, as agreed, are completed on time
-Review Q-audit failed audit scores, with performance improvement plan to resolve
-Ensure QHSE compliance site wide, working closely with regional team
-Handle product contamination issues, glass breakages or pest activity - support Route Cause Analysis and implement corrective/preventative actions with the site team
-Respond to all reactive tasks within agreed KPI's
-Deal with customer complaints or concerns within 24 hours
-Observe all client and company statutory fire and safety regulations and promote good safety habits. Follow the Livesafe principles
-Liaise with and manage subcontractors
-Manage the hygiene tasks scheduled on a daily basis and provide relevant reports
-Ensure the KPIs are achieved
-Follow your advice in your wellbeing. Ensure you are fully aware of your responsibility via QHSE Policy
-Review processes to identify potential improvements and/or efficiencies
-To assist contract manager with reviewing and amending of CWI's
Manage finance - Control resources to achieve quality of service whilst keeping within the budget
-Ensure that plant, equipment and PPE is checked and replaced or repaired as necessary by informing contract manager.
Manage People - recruit, lead and develop the team
-Interview new candidates as required
-Induct new staff as required
-Regularly review the training and development needs of individuals.
-Provide on-site training and support for staff.
-Prepare work schedules and periodic plans
-Ensure Mitie staff obey all site rules and maintain a smart appearance including the wearing of uniforms
-Maintain good team spirit
-When necessary, investigate staff and agree next steps with the contract manager in accordance with the company's disciplinary procedure
-Cover staff when they call in absent, escalate to contract manager if required. Complete RTWI's and monitor levels.
Manage information
-Maintain:
- Training records
- Site packs
- Annual Leave records with the contract manager, proactively organising cover before taking requests to contract manager
-Carry out monthly Team Briefings and Toolbox with own staff
Manage Yourself
-Manage own time effectively.
-Co-operate with requests from clients and managers and respond to requests for assistance when necessary
Attend appropriate training sessions
What we are looking for
-Good organisational and time management skills
-Strong customer/ client focused attitude
-Strong interpersonal skills and the ability to build good working relationships
-Customer relationship and dispute management skills
-Good verbal and written communication skills
-Approachable for team members and client
-People Management, development and leadership skills
Ability to work individually and as part of a team
Job Overview
-Provide administrative support across a variety of tasks and systems.
-Act as a central contact for the team, managing in line with client expectations
-Report and order stock levels
-Support monthly reporting and deliver training
-Assist with HR related cases and monitor vacancies
-Ensure all training, risk assessments, COSHH are compliant
Main Duties
Manage operations - maintain quality of services to customer
-Compliance - ensure all daily, weekly and periodic sign off sheets are completed and stored in line with client requirements
-Walk round entire site daily to check on operations (more than once a day)
-Ensure Q-Audits, as agreed, are completed on time
-Review Q-audit failed audit scores, with performance improvement plan to resolve
-Ensure QHSE compliance site wide, working closely with regional team
-Handle product contamination issues, glass breakages or pest activity - support Route Cause Analysis and implement corrective/preventative actions with the site team
-Respond to all reactive tasks within agreed KPI's
-Deal with customer complaints or concerns within 24 hours
-Observe all client and company statutory fire and safety regulations and promote good safety habits. Follow the Livesafe principles
-Liaise with and manage subcontractors
-Manage the hygiene tasks scheduled on a daily basis and provide relevant reports
-Ensure the KPIs are achieved
-Follow your advice in your wellbeing. Ensure you are fully aware of your responsibility via QHSE Policy
-Review processes to identify potential improvements and/or efficiencies
-To assist contract manager with reviewing and amending of CWI's
Manage finance - Control resources to achieve quality of service whilst keeping within the budget
-Ensure that plant, equipment and PPE is checked and replaced or repaired as necessary by informing contract manager.
Manage People - recruit, lead and develop the team
-Interview new candidates as required
-Induct new staff as required
-Regularly review the training and development needs of individuals.
-Provide on-site training and support for staff.
-Prepare work schedules and periodic plans
-Ensure Mitie staff obey all site rules and maintain a smart appearance including the wearing of uniforms
-Maintain good team spirit
-When necessary, investigate staff and agree next steps with the contract manager in accordance with the company's disciplinary procedure
-Cover staff when they call in absent, escalate to contract manager if required. Complete RTWI's and monitor levels.
Manage information
-Maintain:
- Training records
- Site packs
- Annual Leave records with the contract manager, proactively organising cover before taking requests to contract manager
-Carry out monthly Team Briefings and Toolbox with own staff
Manage Yourself
-Manage own time effectively.
-Co-operate with requests from clients and managers and respond to requests for assistance when necessary
Attend appropriate training sessions
What we are looking for
-Good organisational and time management skills
-Strong customer/ client focused attitude
-Strong interpersonal skills and the ability to build good working relationships
-Customer relationship and dispute management skills
-Good verbal and written communication skills
-Approachable for team members and client
-People Management, development and leadership skills
Ability to work individually and as part of a team