Housing Advice Officer
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | £30,024 per year |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | Grimsby, North East Lincolnshire |
| Remote working: | On-site only |
| Company: | North East Lincolnshire Council |
| Job type: | Permanent |
| Job reference: |
Summary
Are you passionate about supporting people at risk of homelessness and helping them find the right way forward?
If you’re someone who is passionate about helping people at a time of housing crisis, has a strong understanding of homelessness legislation, and can communicate with empathy, professionalism and confidence, this could be a great opportunity for you.
What’s the role all about?
As a Housing Advice Officer, you will provide a highquality first point of contact triage and advice service for people who are homeless or threatened with homelessness. You will deal with customers facetoface, by telephone and by email, offering timely, accurate and supportive housing advice. The role is key in ensuring people receive the right information, intervention and support at the earliest opportunity.
What will your day look like?
You will carry out initial assessments for customers approaching the service for housing and homelessness advice, making appropriate inquiries to understand their housing and support needs. Using relevant legislation, statutory guidance and local policy, you will determine whether individuals may be owed a Prevention or Relief Duty under Part 7 of the Housing Act 1996, making sameday statutory decisions where appropriate.
You will provide comprehensive housing advice regardless of whether a statutory duty is owed, ensure customers receive written advice, and proactively work with internal teams and partner organisations to prevent or relieve homelessness wherever possible. Accurate case recording and data entry will also form a core part of the role.
Who are we looking for?
We are looking for someone with a strong working knowledge of homelessness and housing legislation and experience of conducting service user assessments and interviews. You will have excellent communication and interpersonal skills, be able to work confidently with people in challenging circumstances, and demonstrate strong organisational, problemsolving and decisionmaking abilities.
Experience of working with homeless people or vulnerable adults, along with the ability to work both independently and as part of a team, will help you succeed in this role.
Why join us?
Joining our team as a Housing Advice Officer means playing a vital role in supporting people at one of the most challenging points in their lives. You’ll have the opportunity to make a real and lasting difference by helping individuals and families understand their housing rights, access the right support, and prevent or resolve homelessness wherever possible. This is a varied and rewarding role where no two days are the same, offering meaningful frontline work, strong collaboration with colleagues and partner organisations, and the chance to apply your knowledge and skills to achieve positive outcomes for our communities. If you’re motivated by purposedriven work and want a role where your expertise and empathy truly matter, this is an opportunity to grow, develop and make an impact.
For more information please contact:
Emma Robinson via Emma.Robinson@nelincs.gov.uk
Key Dates
Closing date – 15th February
Interviews – W/C 23rd February
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusive RewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace
Get to know us better
Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
If you’re someone who is passionate about helping people at a time of housing crisis, has a strong understanding of homelessness legislation, and can communicate with empathy, professionalism and confidence, this could be a great opportunity for you.
What’s the role all about?
As a Housing Advice Officer, you will provide a highquality first point of contact triage and advice service for people who are homeless or threatened with homelessness. You will deal with customers facetoface, by telephone and by email, offering timely, accurate and supportive housing advice. The role is key in ensuring people receive the right information, intervention and support at the earliest opportunity.
What will your day look like?
You will carry out initial assessments for customers approaching the service for housing and homelessness advice, making appropriate inquiries to understand their housing and support needs. Using relevant legislation, statutory guidance and local policy, you will determine whether individuals may be owed a Prevention or Relief Duty under Part 7 of the Housing Act 1996, making sameday statutory decisions where appropriate.
You will provide comprehensive housing advice regardless of whether a statutory duty is owed, ensure customers receive written advice, and proactively work with internal teams and partner organisations to prevent or relieve homelessness wherever possible. Accurate case recording and data entry will also form a core part of the role.
Who are we looking for?
We are looking for someone with a strong working knowledge of homelessness and housing legislation and experience of conducting service user assessments and interviews. You will have excellent communication and interpersonal skills, be able to work confidently with people in challenging circumstances, and demonstrate strong organisational, problemsolving and decisionmaking abilities.
Experience of working with homeless people or vulnerable adults, along with the ability to work both independently and as part of a team, will help you succeed in this role.
Why join us?
Joining our team as a Housing Advice Officer means playing a vital role in supporting people at one of the most challenging points in their lives. You’ll have the opportunity to make a real and lasting difference by helping individuals and families understand their housing rights, access the right support, and prevent or resolve homelessness wherever possible. This is a varied and rewarding role where no two days are the same, offering meaningful frontline work, strong collaboration with colleagues and partner organisations, and the chance to apply your knowledge and skills to achieve positive outcomes for our communities. If you’re motivated by purposedriven work and want a role where your expertise and empathy truly matter, this is an opportunity to grow, develop and make an impact.
For more information please contact:
Emma Robinson via Emma.Robinson@nelincs.gov.uk
Key Dates
Closing date – 15th February
Interviews – W/C 23rd February
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusive RewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace
Get to know us better
Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.