Request Fulfilment Analyst
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34011-38013 per annum |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Coventry, CV7 9JU |
| Company: | Cadent Gas Ltd |
| Job type: | Permanent |
| Job reference: | 2460-43958673 |
Summary
Cadent Gas Ltd
Deliver seamless IT services that keep our business moving
As our Request Fulfilment Analyst, you’ll play a key role in delivering a high-quality IT service experience to colleagues across Cadent. This role is central to ensuring the timely and cost-effective fulfilment of IT hardware and service requests, supporting our colleagues to do their best work.This is a hybrid position with the expectation of being in the office three times a week. You’ll work within IT Service Operations, managing requests for laptops, desktops, peripherals, telephony, and new starter/leaver services. Alongside day-to-day delivery, you’ll analyse trends, maintain high-quality data, and identify opportunities to improve processes and increase first-time fix rates.
Why you'll love this role:
- Customer Impact – Be the frontline of IT service delivery, supporting colleagues across the business.
- Variety – Work across request fulfilment, onsite support, events, and service improvement activity.
- Process Improvement – Identify trends and drive improvements to increase efficiency and first-time fix.
- Collaboration – Work closely with Service Management, suppliers, and internal IT teams.
- Development – Build strong IT service, customer service, and operational support experience.
What you'll bring:
- Experience in an SLA-driven service support environment such as Service Desk or Request Fulfilment.
- Strong customer service skills with the ability to support users at all levels.
- Good IT skills with experience supporting end-user hardware and services.
- Ability to manage your own workload and remain calm under pressure.
- Strong communication skills and a proactive, problem-solving mindset.
- Desirable: procurement knowledge, Ariba experience, and an interest in process improvement.
If you enjoy delivering great service, solving problems, and being part of a collaborative IT operations team, this is a great opportunity to make a real difference. Join us as a Request Fulfilment Analyst and help ensure our IT services are reliable, efficient, and customer-focused.
Deliver seamless IT services that keep our business moving
As our Request Fulfilment Analyst, you’ll play a key role in delivering a high-quality IT service experience to colleagues across Cadent. This role is central to ensuring the timely and cost-effective fulfilment of IT hardware and service requests, supporting our colleagues to do their best work.This is a hybrid position with the expectation of being in the office three times a week. You’ll work within IT Service Operations, managing requests for laptops, desktops, peripherals, telephony, and new starter/leaver services. Alongside day-to-day delivery, you’ll analyse trends, maintain high-quality data, and identify opportunities to improve processes and increase first-time fix rates.
Why you'll love this role:
- Customer Impact – Be the frontline of IT service delivery, supporting colleagues across the business.
- Variety – Work across request fulfilment, onsite support, events, and service improvement activity.
- Process Improvement – Identify trends and drive improvements to increase efficiency and first-time fix.
- Collaboration – Work closely with Service Management, suppliers, and internal IT teams.
- Development – Build strong IT service, customer service, and operational support experience.
What you'll bring:
- Experience in an SLA-driven service support environment such as Service Desk or Request Fulfilment.
- Strong customer service skills with the ability to support users at all levels.
- Good IT skills with experience supporting end-user hardware and services.
- Ability to manage your own workload and remain calm under pressure.
- Strong communication skills and a proactive, problem-solving mindset.
- Desirable: procurement knowledge, Ariba experience, and an interest in process improvement.
If you enjoy delivering great service, solving problems, and being part of a collaborative IT operations team, this is a great opportunity to make a real difference. Join us as a Request Fulfilment Analyst and help ensure our IT services are reliable, efficient, and customer-focused.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.