Deputy Operational Services Manager | The Christie NHS Foundation Trust

Posting date:	09 February 2026
Salary:	Not specified
Additional salary information:	£31,049 - £37,796 per annum, pro rata
Hours:	Full time
Closing date:	11 March 2026
Location:	Manchester, M20 4BX
Company:	The Christie NHS Foundation Trust
Job type:	Permanent
Job reference:	7794236/413-103226-EF-SD

Summary

To manage the operational delivery of all services within the Security, Switch board and Car parking in an effective, efficient and safe manner. Ensure that all Trust procedures and policies are adhered.

To provide operational leadership to the Security, Switchboard and Car parks teams.

To ensure that all teams work in such a way as to provide a seamless service to the Trust including the provision of a fit for purpose response team capability.

To ensure all security services are provided in the most efficient manner whilst ensuring national standards and best practice are adhered to at all times.

To support and provide cover for other Deputy Operational Services Manager as required within the range of skills and competency levels appropriate to the role.

The successful candidate will:



Manage / Lead / Motivate the teams



They will be enthusiastic and motivated people to take the next step in their career progression within the NHS.



The successful candidate will be expected to:
• manage systems
• produce reports
• manage meetings
• deputise for line manager
• update policies/procedure due to legislation / best practice changes
• attend/deliver training

This list is not exhaustive and candidates should refer to the attached job description.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

1. Ensure that the trust is a safe and secure place for patients, staff, patient visitors and contractors

2. Monitor the department’s performance ensuring that service delivery is provided in accordance with service level agreements using the tools shown below and any other appropriate methods of monitoring and that all performance is evidenced.

a. ERIC

b. PAM

c. Patrol monitor - Guardtour

d. Scorecard

3. Produce monthly key issue reports for discussion at individual meetings and submission to soft facilities group and Technical Manager for Soft Facilities.

4. Provide accurate data to assist in the costings of business cases

5. Be responsible for the day-to-day management of the trust access control system, granting access to areas according to valid requests from ward/department managers.

6. Be responsible for the day-to-day management of the trust CCTV system, granting viewing access to personnel internal and external according to valid requests in accordance with policy and procedure.

7. Maintains access control and CCTV records to ensure that information is accurate and up to date for future reference and complies with Data Protection Act 2018

8. Liaise with capital team colleagues regarding requirements for new build and refurbishment projects an all aspects of physical security covering items such as

a. CCTV

b. Key Suiting

c. Access control requirements

d. Staff resource

9. Provide information regarding impacts of capital schemes on the daily operational routines of the departments giving possible solutions to anticipated issues.

10. Be responsible for the management of trust keys, ensuring that all keys are issued as per key issue procedure and that any on-call out of hour’s requests for keys can be met.

11. Ensure that all staff comply with health and safety regulations

12. Carry out departmental risk assessments with immediate team leaders and staff to ensure that all work can be carried out in a safe manner.

13. Review Risk assessments as required ensuring that any changes are communicated to all relevant staff and that a record is kept to evidence change and communication ensuring that DCIQ is updated

14. Liaise with outside agencies as required such as police, fire brigade.

15. Enter all absence on staff ESR system promptly ensuring accuracy

16. Ensure that all overtime is monitored and that it is tightly controlled whilst ensuring that rotas are fit for purpose and accurate to allow agreed service provision

17. Accurately enter all pay details on trust e-pay system ensuring accuracy and provide reports as required.

18. Be responsible for the management of all stock items required for security, carrying out annual stocktakes as required.

19. Raise orders for equipment as required to allow teams responsible for can carry out their role

20. Monitoring of department budgets escalating any pressures to line manager

21. Assist the Operational services manager in the recruitment of staff be that leavers or new roles. Use the NHS jobs and TRAC to advertise, shortlist and follow candidates progress through the recruitment process

22. Responsible for the monitoring of team rotas ensuring that service delivery is not compromised by absence planned and un-planned.

23. Attend and take part in disciplinary meetings as required

24. Ensure that the trust management of attendance policy is followed when staff are sick liaising with HR to ensure that they are present if required. Ensuring that all formal meetings are carried out as per the policy. Produce all relevant documentation relating to the management of attendance policy

a. Carry out management of attendance meetings

b. O/H referrals

c. Carry out return to work meetings

d. Produce management of attendance stage 3 statement of cases as required.

25. Ensure that all PDRs are carried out and that all actions/learning from the PDR’s is actioned in a timely manner, ensuring that all details from the PDR are recorded on ESR.

26. Ensure that all staff are up to-date with all trust mandatory training, ensuring that staff are allocated time to attend/carry out the training that is required for their role. Ensure that all role specific staff training that is required is actioned as per list below including trust local departmental induction

a. Organise

b. Arrange delivery

c. Monitor

d. Record

27. Carry out monthly 1-2-1 meetings with the team leaders as shown below and record details of meetings showing actions and outcomes

a. Switchboard supervisor

b. Security team leaders (x5)

c. Car park team leader

28. Attend team meetings for the teams as shown ensuring that an agenda is produced following the trust standard format and notes taken for distribution as required

a. Switchboard

b. Security team

c. Car park team

29. Attend service review group meetings

a. Switchboard

b. Security team

c. Car park team

30. Respond to alarms/incidents as required ensuring that disruption to trust operations is kept to a minimum

a. Patients – violent/aggressive

b. Fire alarms

c. Medical gas alarms

d. Panic alarms

e. Flood alarms

f. Intruder alarms

g. Fridge alarms

31. Incidents

a. Respond to all incidents in an appropriate manner

b. Enter incidents on to DATIX

c. Assist with investigations as required

d. Provide written statements if requested regarding incidents

e. Provide CCTV and access control reports when requested for incident investigations

f. Attend root cause analysis meetings as required

g. Attend executive review groups as required

32. Complaints

a. Respond to all complaints in an appropriate manner via PALS

b. Provide complaint feedback as required either directly or via PALS

c. Assist with investigations as required

d. Provide written statements if requested regarding complaints

e. Provide CCTV and access control reports when requested for complaint investigations

33. Produce policies and SOPs as required for the needs of the service ensuring that they meet current health and safety legislation, HTM and best practice guidance.

34. Assist with and take part in policy/procedure/service reviews relevant to the services responsible for

35. Ensure that all staff work within the Trust values and standards

36. Be responsible for managing the day-to-day maintenance of the following systems ensuring that maintenance contracts are fit for purpose.

a. CCTV

b. Access Control

c. Alarms

i. Intruder

ii. Panic

iii. Medical gas iv. Contronics

v. Flood

Escalating faults to appropriate third-party suppliers and senior colleagues to ensure operational effectiveness to systems as shown

37. Be required to carry out monitoring across all trust estate (internally/externally)

38. Attend ad-hoc meetings as required taking notes to feedback to colleagues

39. Deputise for Operational Services Manager when required

This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.




This advert closes on Sunday 22 Feb 2026

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