Apprentice Receptionist/Ward Clerk | Norfolk and Norwich University Hospitals NHS Foundation Trust

Posting date:	09 February 2026
Salary:	Not specified
Additional salary information:	£14,722 per annum
Hours:	Full time
Closing date:	11 March 2026
Location:	Norwich, NR4 7UY
Company:	Norfolk and Norwich University Hospitals NHS Foundation Trust
Job type:	Apprenticeship
Job reference:	7793958/234-25-J1694

Summary

14 month Fixed Term Contract - Apprenticeship

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.
You will be enrolled with a local education provider and will be required to complete yourCustomer Service Practitioner Level 2 Apprenticeshipqualification within the duration of the placement

Working as part of the Emergency Surgical Assessment team you would be integral to the care the Norfolk and Norwich University Hospital provide to its patients. EAUS is a complex environment, treating patients with a wide range of conditions. You would be working as part of the front of house team, taking calls, directing patients, using your IT knowledge and excellent decision-making skills to help the clinical team deliver our hospital’s PRIDE values. EAUS is always an exceptionally busy and fast paced environment.

To work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of the team, helping to streamline the work of the unit, support and help all members of the team to provide a quality service.

Eligibility Criteria:
All applicants must be:
• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent)
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department, to maintain and update ward management
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the Department.
• To maintain a record of the transfer of notes to and from the Department.
• To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
• To liaise with secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an Out-patient Clinic. Liaise with external stakeholders to obtain referrals if necessary.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.


This advert closes on Friday 27 Feb 2026