GXM
| Dyddiad hysbysebu: | 09 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £15 Per Hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Mawrth 2026 |
| Lleoliad: | Chiswick |
| Cwmni: | Guarding UK |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 810 |
Crynodeb
Job Advert
Job title: GXM
Location: Chiswick
Hours: Monday – Friday (9am - 4pm)
Pay Rate: £15 per hour
Job ID: 810
Closing Date: 23/02/2026
Purpose and Scope
Arguably the most important appointment of the building, a front of house role that gives the building personality and puts life
and soul into everyday occupation for our guests, additionally assisting and supporting Building Manager in all aspects of service
delivery.
Delivering a Warm Welcome
* Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering
names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them;
* Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling,
comfortable, welcoming, memorable and useful – whether lobbies, WCs, showers, cycle stores or smokers’ areas – being house
proud and thinking about whether these spaces are working for their customers;
Demonstratively ensuring all service partner staff are customer friendly, implementing skills and behaviour training when needed.
Outstanding Front of House
* Pursuing outstanding occupier satisfaction in the handling of their guests, employees and client events. You need to be the one
who everyone remembers (for the right reasons!).
* Implementing outstanding reception procedures – call handling, service desk requests, key handling, post and deliveries,
bookings of amenity space, problem handling, emergency notifications.
* Promoting the adoption of technology wherever possible to create a frictionless pathway through the building. Visitor books
and plastic passes are a thing of the past. You will select or promote mobile app visitor management which automatically
integrate with access control systems for those who prefer technology and manage alternative systems for those who prefer human
contact instead.
* Reporting service failures to the Help Desk and owning their resolution. Communicating progress updates and managing the
ticketing process in any designated system.
* Maintaining a list of small repairs or decorative items that need repair, to ensure sufficient budget is allowed for by the FM
or BM and see these items resolved as soon as the budget permits. Zero tolerance to damage or poor standards.
* Being considered the ‘go to’ person and recognised as a role model for patience and empathy both internally and externally.
Ambassador for Amenities and Services
* You are the Building Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the
customer at the heart of everything we do.
* It’s all about the people in the building. You need to forge friendly but trusting relationships with them. Seek opportunities
to engage with tenants/ occupiers and get a true understanding of their needs and where building services can help.
* Stand in the customers’ shoes to think about what they might need – identifying space in the building for a drying room, a
hanging rail in a changing room, or a tumble dryer for cyclists’ towels for example. Unless it works for you, it won’t really
work for them.
* Continually and constructively challenging the ‘norms’ and processes that affect customer experiences, developing new and
creative solutions that meet tenants changing expectations to deliver the best possible service.
* Identifying initiatives such as lunchtime run or yoga clubs and other social opportunities, such as book clubs, salsa lessons,
networking drinks for people to meet or experience downtime.
* Install and maintain community boards to showcase local amenities that people should know about – for example, green spaces,
reflection spaces, new shops or restaurants, great selfie spots, local events, social enterprises, volunteering opportunities,
uplifting news from local community. Make people love where they come to work.
* Secure a budget to mark seasonal events in style and appropriate to the building and its people. Ranging from sweets on the
desk to mark Easter or Valentines for example, or floral displays in PRIDE colours, Christmas decorations or other key events
which reflect the demographic or occupier profile in the building.
* Liaise with other GXMs across the network to explore services and amenities offered elsewhere. Regularly present ideas to our
occupiers’ nominated representatives to obtain agreement, permission to proceed through the service charge or to encourage
separate funding
Contact and Communication
* With responsibility for populating Locale (or similar customer contact platform), maintaining access, loading documents,
keeping contact information up to date, and actively using the platform to provide occupiers with useful building information,
content and workplace insight.
* Ensuring Emails and other formal contact reflect the same professionalism and personality. All communication is to be on brand,
authentic to the building, and no content must appear generic.
* Implement and uphold MAPP’s social media policy where in use.
* Ensure all customer data held by the building management team and front of house team is GDPR compliant, liaising with MAPP’s
data compliance policy.
* Encourage use of the customer feedback function on Locale, combined with other methods to capture what people love, loathe or
are indifferent about, to build continuous feedback and monitor satisfaction trends.
* working in buildings that have had fit outs or refurbishment projects focusing on your proactivity to resolve issues, deal with
complaints and contractor management. The working knowledge of Health & Safety and work permit documentation is essential and
IOSH qualification is desirable.
* You will be assisting the BM in administrative duties such as preparing audit inspection forms and reports.
Key Performance Measures (including Upward Reporting)
Candidates for this position will be evaluated on their ability to exercise patience, compassion, grit and kindness
You must be eager to grow; this role is designed to push you to grow personally and professionally. Embrace accountability and
ownership, you will be expected to make meaningful and innovative contributions to the experiential aspects of the building and
its digital layer. This requires willingness to take on new challenges, experimentation and embracing learning from your failures.
You will need to be able to self manage your workload, show initiative and be proactive in your approach
Effortlessly enthusiastic: You’ll radiate positivity, inspiring the same energy in everything you do for your occupiers.
Resilient: You’ll combine an appetite for a challenge with the ability to adapt to fast-changing situations
Approachable and influential: You’ll build strong relationships with every occupier, so you can better deliver on their needs
Proudly diligent: You’ll have an eye for detail, understanding how high standards in the smallest moments feed into the wider
revolution.
Self-motivated: You’ll take ownership and act decisively to solve problems, make your time count, and deliver incredible results
A good awareness of Health and Safety legislation and knowledge of environmental protection requirements, and ideally IOSH
qualified.
Level of Experience / Certifications
Experience of working in a similar role
Ideally experience of Riskwise and Outlook
Employee Benefits
RUK takes pride in offering benefits that promote health and wellbeing.
* Ride to Work Scheme
* Retail discounted shopping
* Employee Assistance Programme
* Credit Union
* Long Service Rewards
* Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse
talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Job title: GXM
Location: Chiswick
Hours: Monday – Friday (9am - 4pm)
Pay Rate: £15 per hour
Job ID: 810
Closing Date: 23/02/2026
Purpose and Scope
Arguably the most important appointment of the building, a front of house role that gives the building personality and puts life
and soul into everyday occupation for our guests, additionally assisting and supporting Building Manager in all aspects of service
delivery.
Delivering a Warm Welcome
* Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering
names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them;
* Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling,
comfortable, welcoming, memorable and useful – whether lobbies, WCs, showers, cycle stores or smokers’ areas – being house
proud and thinking about whether these spaces are working for their customers;
Demonstratively ensuring all service partner staff are customer friendly, implementing skills and behaviour training when needed.
Outstanding Front of House
* Pursuing outstanding occupier satisfaction in the handling of their guests, employees and client events. You need to be the one
who everyone remembers (for the right reasons!).
* Implementing outstanding reception procedures – call handling, service desk requests, key handling, post and deliveries,
bookings of amenity space, problem handling, emergency notifications.
* Promoting the adoption of technology wherever possible to create a frictionless pathway through the building. Visitor books
and plastic passes are a thing of the past. You will select or promote mobile app visitor management which automatically
integrate with access control systems for those who prefer technology and manage alternative systems for those who prefer human
contact instead.
* Reporting service failures to the Help Desk and owning their resolution. Communicating progress updates and managing the
ticketing process in any designated system.
* Maintaining a list of small repairs or decorative items that need repair, to ensure sufficient budget is allowed for by the FM
or BM and see these items resolved as soon as the budget permits. Zero tolerance to damage or poor standards.
* Being considered the ‘go to’ person and recognised as a role model for patience and empathy both internally and externally.
Ambassador for Amenities and Services
* You are the Building Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the
customer at the heart of everything we do.
* It’s all about the people in the building. You need to forge friendly but trusting relationships with them. Seek opportunities
to engage with tenants/ occupiers and get a true understanding of their needs and where building services can help.
* Stand in the customers’ shoes to think about what they might need – identifying space in the building for a drying room, a
hanging rail in a changing room, or a tumble dryer for cyclists’ towels for example. Unless it works for you, it won’t really
work for them.
* Continually and constructively challenging the ‘norms’ and processes that affect customer experiences, developing new and
creative solutions that meet tenants changing expectations to deliver the best possible service.
* Identifying initiatives such as lunchtime run or yoga clubs and other social opportunities, such as book clubs, salsa lessons,
networking drinks for people to meet or experience downtime.
* Install and maintain community boards to showcase local amenities that people should know about – for example, green spaces,
reflection spaces, new shops or restaurants, great selfie spots, local events, social enterprises, volunteering opportunities,
uplifting news from local community. Make people love where they come to work.
* Secure a budget to mark seasonal events in style and appropriate to the building and its people. Ranging from sweets on the
desk to mark Easter or Valentines for example, or floral displays in PRIDE colours, Christmas decorations or other key events
which reflect the demographic or occupier profile in the building.
* Liaise with other GXMs across the network to explore services and amenities offered elsewhere. Regularly present ideas to our
occupiers’ nominated representatives to obtain agreement, permission to proceed through the service charge or to encourage
separate funding
Contact and Communication
* With responsibility for populating Locale (or similar customer contact platform), maintaining access, loading documents,
keeping contact information up to date, and actively using the platform to provide occupiers with useful building information,
content and workplace insight.
* Ensuring Emails and other formal contact reflect the same professionalism and personality. All communication is to be on brand,
authentic to the building, and no content must appear generic.
* Implement and uphold MAPP’s social media policy where in use.
* Ensure all customer data held by the building management team and front of house team is GDPR compliant, liaising with MAPP’s
data compliance policy.
* Encourage use of the customer feedback function on Locale, combined with other methods to capture what people love, loathe or
are indifferent about, to build continuous feedback and monitor satisfaction trends.
* working in buildings that have had fit outs or refurbishment projects focusing on your proactivity to resolve issues, deal with
complaints and contractor management. The working knowledge of Health & Safety and work permit documentation is essential and
IOSH qualification is desirable.
* You will be assisting the BM in administrative duties such as preparing audit inspection forms and reports.
Key Performance Measures (including Upward Reporting)
Candidates for this position will be evaluated on their ability to exercise patience, compassion, grit and kindness
You must be eager to grow; this role is designed to push you to grow personally and professionally. Embrace accountability and
ownership, you will be expected to make meaningful and innovative contributions to the experiential aspects of the building and
its digital layer. This requires willingness to take on new challenges, experimentation and embracing learning from your failures.
You will need to be able to self manage your workload, show initiative and be proactive in your approach
Effortlessly enthusiastic: You’ll radiate positivity, inspiring the same energy in everything you do for your occupiers.
Resilient: You’ll combine an appetite for a challenge with the ability to adapt to fast-changing situations
Approachable and influential: You’ll build strong relationships with every occupier, so you can better deliver on their needs
Proudly diligent: You’ll have an eye for detail, understanding how high standards in the smallest moments feed into the wider
revolution.
Self-motivated: You’ll take ownership and act decisively to solve problems, make your time count, and deliver incredible results
A good awareness of Health and Safety legislation and knowledge of environmental protection requirements, and ideally IOSH
qualified.
Level of Experience / Certifications
Experience of working in a similar role
Ideally experience of Riskwise and Outlook
Employee Benefits
RUK takes pride in offering benefits that promote health and wellbeing.
* Ride to Work Scheme
* Retail discounted shopping
* Employee Assistance Programme
* Credit Union
* Long Service Rewards
* Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse
talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.