Communications and Engagement Manager
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | £35,663 per year |
| Hours: | Full time |
| Closing date: | 23 February 2026 |
| Location: | Swansea |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 447623/1 |
Summary
Do you have experience working on a wide range of complex communication projects for a variety of audiences?
If so, we would love to hear from you.
DVLA maintain the licensing of drivers in Great Britain and the registration and licensing of vehicles, together with the collection and enforcement of vehicle tax in the UK.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers
We are looking for a Communication and Engagement Manager to be responsible for the delivery of Operational Customer Services Directorates (OCSD) communication and engagement activities. This is the largest directorate within DVLA with over 4,000 staff. You will support the delivery of OCSD communication campaigns and drive consistency throughout the directorate. You will represent OCSD in other Agency directorates and act as a key point of contact for Agency-wide communication teams.
Leading on communication campaigns, you’ll drive delivery of an ambitious communication and engagement programme across multiple OCSD groups using a broad range of channels and tools. To do this you’ll be comfortable providing professional communications advice to colleagues at all levels with a keen eye for detail, work collaboratively as part of multiple project teams and build effective relationships across the Agency.
Your responsibilities will include, but aren’t limited to:
Developing and maintaining a directorate communication plan, with a two way feed to and from the Agency plan, identifying key messages, channel fit and audience for all directorate communications through effective networks. Supporting Director and SLT in delivering effective communications (content, timing and approach).Gathering and ensuring feedback from communications is understood, evaluated and used to identify and drive improvements both at local and corporate level.For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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